{"id":10431,"date":"2023-09-21T07:00:00","date_gmt":"2023-09-21T07:00:00","guid":{"rendered":"https:\/\/cxblog.com\/?p=10431"},"modified":"2023-09-20T12:36:01","modified_gmt":"2023-09-20T12:36:01","slug":"ya-ha-pasado-el-ano","status":"publish","type":"post","link":"https:\/\/cxblog.com\/es\/ya-ha-pasado-el-ano\/","title":{"rendered":"Ya ha pasado el a\u00f1o"},"content":{"rendered":"\n<p>La Ley General de Telecomunicaciones de 28 de junio de 2022\u202fentr\u00f3 en vigor al d\u00eda despu\u00e9s de publicarse (se public\u00f3 en el BOE del d\u00eda 29), salvo un \u00fanico aspecto:&nbsp; <strong>el derecho de los usuarios finales a no recibir llamadas no deseadas con fines de comunicaci\u00f3n comercial<\/strong>, aspecto recogido en el art\u00edculo 66.1.b) de la norma y que entr\u00f3 en vigor el pasado 29 de junio de 2023, un a\u00f1o despu\u00e9s de su publicaci\u00f3n.&nbsp;<\/p>\n\n\n\n<p>El motivo de dicha parcial \u201cvacatio legis\u201d de <strong>un a\u00f1o<\/strong>, es de suponer que era dotar a las empresas emisoras de llamadas comerciales de tiempo suficiente para que, en su caso, se aseguraran de que las comunicaciones comerciales que fundamentan su negocio se basaran o bien en el consentimiento previo del propio usuario o que hubiese alguna otra base legitimadora de entre las recogidas por la normativa de protecci\u00f3n de datos.&nbsp;<\/p>\n\n\n\n<p>Y aunque el dicho \u201c<em>no dejes para ma\u00f1ana lo que puedes hacer hoy<\/em>\u201d es ampliamente popular, tambi\u00e9n es cierto que <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-amber-color\">es escasamente respetado (\u201cprocrastinar\u201d, se llama ahora), por lo que no ha sido hasta la mism\u00edsima finalizaci\u00f3n hace apenas unos meses del a\u00f1o \u201cde gracia\u201d concedido,<\/mark><\/strong> hasta que muchas empresas no se han puesto a realmente verificar la actual y vigente legalidad que sustenta las comunicaciones comerciales telef\u00f3nicas que estaban realizando y las que van a seguir llevando a cabo.\u00a0<\/p>\n\n\n\n<p>Y si con dicha demora\/retraso se han comportado un importante n\u00famero de empresas del sector, con aparente mimetismo ha actuado nuestra Autoridad de Protecci\u00f3n de Datos (la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos), quien emiti\u00f3 una circular interpretativa sobre este \u201cnuevo\u201d (\u00bf?) derecho en fecha de 26 de junio de 2023 (Circular 1\/2023), publicada en el BOE del d\u00eda 28), esto es, el d\u00eda antes de que entrara en vigor (tras 364 d\u00edas de existencia). Una mayor anticipaci\u00f3n hubiese sido mucho mejor bienvenida.&nbsp;<\/p>\n\n\n\n<p>Y la Gu\u00eda, como suele ser habitual en estos casos, clarifica algunos conceptos y\u2026 plantea algunos nuevos interrogantes, al indicar cosas tales como que \u201c<em>No podr\u00e1n realizarse llamadas comerciales a n\u00fameros generados de forma aleatoria sin el consentimiento previo del usuario<\/em>\u201d, sin que quien humildemente escribe estas l\u00edneas se le antoje si ha sido alguna vez posible generar n\u00fameros aleatorios con el consentimiento de los usuarios (extra\u00f1a aleatoriedad ser\u00eda)*&nbsp;<\/p>\n\n\n\n<p>En cualquier caso, con la plena entrada en vigor de la Ley General de Telecomunicaciones y de su art\u00edculo 66.1..b deber\u00eda acabarse, en principio, los \u201cvericuetos\u201d y dudosas interpretaciones que a\u00fan serv\u00edan (\u201cde excusa\u201d) para realizar comunicaciones comerciales que no eran acordes al GDPR y a la normativa nacional de protecci\u00f3n de datos (LOPDGDD), debiendo ser el consentimiento espec\u00edfico previo (debidamente acreditable) el que deba servir de base para las comunicaciones comerciales a realizar.&nbsp;<\/p>\n\n\n\n<p>Y es que solo s\u00ed es s\u00ed, tambi\u00e9n en el \u00e1mbito de las llamadas comerciales.&nbsp;&nbsp;<\/p>\n\n\n\n<p>&#8212;&nbsp;<\/p>\n\n\n\n<p>*Exist\u00eda una pr\u00e1ctica (que, por com\u00fan, no implica que haya sido alguna vez v\u00e1lida tras la entrada en vigor del RGPD y que ahora ya es expresamente prohibida por no ser posible ampararla ni en la prevalencia de ninguna \u201cley especial\u201d ni en el \u201cinter\u00e9s leg\u00edtimo\u201d, al ser imposible la preceptiva ponderaci\u00f3n de intereses que requiere este concepto) de \u201cgenerar n\u00fameros telef\u00f3nicos aleatorios\u201d, comprobar si estaban o no en la lista Robinson (lista de exclusi\u00f3n publicitaria), y de no constar, entender que \u201cse ten\u00eda el consentimiento\u201d (o exist\u00eda un inter\u00e9s leg\u00edtimo) para la realizaci\u00f3n de la comunicaci\u00f3n comercial.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Ley General de Telecomunicaciones de 28 de junio de 2022\u202fentr\u00f3 en vigor al d\u00eda despu\u00e9s de publicarse (se public\u00f3 en el BOE del d\u00eda 29), salvo un \u00fanico aspecto:&nbsp; el derecho de los usuarios finales a no recibir llamadas no deseadas con fines de comunicaci\u00f3n comercial, aspecto recogido en el art\u00edculo 66.1.b) de la [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":10434,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[123,385],"tags":[],"class_list":["post-10431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-es","category-daniel-vidal-es","entry","has-media"],"acf":[],"yoast_head":"<!-- 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Buen conocedor del mercado nacional e internacional de los contact center, su especialidad es la normativa sobre protecci\u00f3n de la privacidad y de los datos personales, haci\u00e9ndola compatible con el desarrollo de negocio.","url":"https:\/\/cxblog.com\/es\/author\/danielvidal\/"}]}},"_links":{"self":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/posts\/10431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/comments?post=10431"}],"version-history":[{"count":0,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/posts\/10431\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/media\/10434"}],"wp:attachment":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/media?parent=10431"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/categories?post=10431"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/tags?post=10431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}