Como vengo escribiendo en anteriores posts de CX Blog, nos encontramos ante cambios de procesos en los que transferimos nuestras operaciones y tiempos, directamente a los clientes, mediante herramientas de autogesti\u00f3n, bots autom\u00e1ticos RPA\u2019s y definitivamente ahora los callbots.<\/p>\n\n\n\n
\u2026est\u00e1 claro que este self service hacia el cliente est\u00e1 a la vuelta de la esquina, como una soluci\u00f3n y aceptaci\u00f3n del mercado<\/p><\/blockquote>\n\n\n\n
Puede que nos estemos adelantando y no sea su \u201ctime to market\u201d, pero est\u00e1 claro que este self service hacia el cliente est\u00e1 a la vuelta de la esquina, como una soluci\u00f3n y aceptaci\u00f3n del mercado. La compra por internet nos ha dado la posibilidad de poder gestionar pagos para la compra de bienes y generar transferencias garantizando la tranquilidad de que se resuelven las situaciones.<\/p>\n\n\n\n
En Espa\u00f1a s\u00f3lo un 4% de la poblaci\u00f3n no est\u00e1 bancarizada y adicionalmente tenemos un alto grado de digitalizaci\u00f3n. Hoy en d\u00eda cualquier transacci\u00f3n menor a 150\u20ac se suele hacer por el m\u00f3vil, mayor a eso ser\u00e1 por PC ya que le ponemos m\u00e1s intenci\u00f3n y concentraci\u00f3n a la compra y nos da m\u00e1s seguridad el PC.<\/p>\n\n\n\n
\u2026que sean capaces de poder gestionar razonamientos b\u00e1sicos de primer nivel con una fant\u00e1stica experiencia de cliente<\/p><\/blockquote>\n\n\n\n
\u00bfA d\u00f3nde nos lleva esto? A que se transformen los procesos y los clientes y poco a poco sean atendidos por callbots con Inteligencia Artificial, que sean capaces de poder gestionar razonamientos b\u00e1sicos de primer nivel con una fant\u00e1stica experiencia de cliente.<\/p>\n\n\n\n
\u00bfC\u00f3mo nos pueden ayudar?<\/strong><\/p>\n\n\n\n
Son m\u00e1s efectivos al centrar su repuesta de forma autom\u00e1tica, no tienen tiempos de espera por lo que el coste del tiempo se reduce e incluso se extingue, son un servicio omnipresente en el tiempo; 24 horas al d\u00eda y 7 d\u00edas por semana, cuentan con la posibilidad de realizar diversas campa\u00f1as en simult\u00e1neo con resultados positivos, visibles, ofrecen varios idiomas, son multiling\u00fce, su coste es por TPV, etc.<\/p>\n\n\n\n
Se analiza la cartera, se genera la segmentaci\u00f3n, se distribuye en las distintas estrategias y se lanza con servicios de apoyo de self service.<\/p>\n\n\n\n
Son canales masivos inmediatos de informaci\u00f3n para comunicarnos con nuestros clientes y que simult\u00e1neamente podemos ir archivando en nuestros CRMs su propio comportamiento.<\/p>\n\n\n\n
Sumamos, integramos y seguimos\u2026.<\/p>\n","protected":false},"excerpt":{"rendered":"
Como vengo escribiendo en anteriores posts de CX Blog, nos encontramos ante cambios de procesos en los que transferimos nuestras operaciones y tiempos, directamente a los clientes, mediante herramientas de autogesti\u00f3n, bots autom\u00e1ticos RPA\u2019s y definitivamente ahora los callbots. \u2026est\u00e1 claro que este self service hacia el cliente est\u00e1 a la vuelta de la esquina, […]<\/p>\n","protected":false},"author":69,"featured_media":5625,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[123,321],"tags":[207,313,132,160,181,186,310,311],"class_list":["post-5451","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-es","category-nicolas-zavala-cendra-es","tag-blog","tag-callbots","tag-contact-center","tag-futuro","tag-inteligencia-artificial","tag-tecnologia","tag-transformacion","tag-transformacion-digital","entry","has-media"],"acf":[],"yoast_head":"\n
Callbots e Inteligencia Artificial como modelo de futuro | CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/es\/callbots-e-inteligencia-artificial-como-modelo-de-futuro\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Callbots e Inteligencia Artificial como modelo de futuro\" \/>\n<meta property=\"og:description\" content=\"Como vengo escribiendo en anteriores posts de CX Blog, nos encontramos ante cambios de procesos en los que transferimos nuestras operaciones y tiempos, directamente a los clientes, mediante herramientas de autogesti\u00f3n, bots autom\u00e1ticos RPA\u2019s y definitivamente ahora los callbots. \u2026est\u00e1 claro que este self service hacia el cliente est\u00e1 a la vuelta de la esquina, […]\" \/>\n<meta property=\"og:url\" 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Zavala tiene m\u00e1s de 18 a\u00f1os de experiencia de relaci\u00f3n con clientes en distintos sectores y desde distintos puestos. Comenz\u00f3 como emprendedor de su propia compa\u00f1\u00eda de Recobro y Recuperaciones de deuda en el 2009. En sus \u00faltimos 10 a\u00f1os ha estado trabajando en los Contact Center \/ BPO\u2019s, primero en Konecta y actualmente en Teleperformance, liderando como responsable la l\u00ednea de negocio de Collections en EMEA. Muy enfocado al cliente, en entender las necesidades sus necesidades y ofrecer un modelo tecnol\u00f3gico y humano que se ajuste a las necesidades de mercado internacional y nacional.","url":"https:\/\/cxblog.com\/es\/author\/nicolaszavalacendra\/"}]}},"_links":{"self":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/posts\/5451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/users\/69"}],"replies":[{"embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/comments?post=5451"}],"version-history":[{"count":0,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/posts\/5451\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/media\/5625"}],"wp:attachment":[{"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/media?parent=5451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/categories?post=5451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cxblog.com\/es\/wp-json\/wp\/v2\/tags?post=5451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}