{"id":5687,"date":"2020-05-06T09:43:18","date_gmt":"2020-05-06T09:43:18","guid":{"rendered":"https:\/\/cxblog.com\/?p=5687"},"modified":"2022-02-28T10:14:03","modified_gmt":"2022-02-28T10:14:03","slug":"el-chatbot-en-casa","status":"publish","type":"post","link":"https:\/\/cxblog.com\/es\/el-chatbot-en-casa\/","title":{"rendered":"El chatbot en casa"},"content":{"rendered":"\n<p class=\"has-text-color\" style=\"color:#f6c738\"><span style=\"font-weight: 400;\">Actualmente est\u00e1 en auge toda la automatizaci\u00f3n y RPA de las actividades, cada vez es m\u00e1s frecuente ver como cada compa\u00f1\u00eda reeducan a sus equipos para convertirlos en desarrolladores de Bot.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Antes de llegar a este punto, hay que tomar una decisi\u00f3n de si queremos o necesitamos esta tecnol\u00f3gica. La respuesta es f\u00e1cil: Si. \u00bfPor qu\u00e9? Reduce costes, no penaliza la experiencia del cliente, reduce errores en el proceso ya que \u201csolo\u201d simula el trabajo del agente.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Sin embargo cuando hablamos de Chatbot, creo que le tenemos m\u00e1s respeto ya que dejamos a nuestros clientes expuestos hacia un bot. Aqu\u00ed la respuesta de si queremos una chatbot es m\u00e1s dudosa.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Para convertir esta respuesta en un s\u00ed. Tienes que valorar tu volumetr\u00eda en los canales de chat, ver si realmente sale el ROI del proyecto, posteriormente validar que tu estrategia digital pasa por esa acci\u00f3n y por \u00faltima analizar impactos en satisfacci\u00f3n \u00bfPuede ser una barrera para tu cliente?<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Si hemos contestado NO, no pasa nada sigue tu camino. Si hemos contestado SI, \u00a1\u00a1Enhorabuena!! Te puedo confirmar que la tecnolog\u00eda sustenta esta innovaci\u00f3n de manera excelente.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">S\u00ed, hay partner y tecnolog\u00eda que te pueden acompa\u00f1ar en el proceso de manera extraordinaria y garantizar el \u00e9xito sin embargo hay que trabajar internamente en unas palancas para garantizar ese \u00e9xito.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">A nivel de tecnolog\u00eda principalmente puede contar con tres nichos:<br><strong>1.<\/strong> Chatbot natural, como puede ser Luis (Microsoft) o Watson (IBM) dirigido al mundo transaccional o un DialogFlow (Google) o Nina (Nuance) m\u00e1s dirigido al mundo relacional.<br><strong>2.<\/strong> Partner de nicho, es decir, compa\u00f1\u00eda cuyo core es el desarrollo de esta tecnolog\u00eda propia y desarrollan su propio productos. Las podr\u00e1s detectar por su cercan\u00eda y su equipo de ling\u00fcistas.<br><strong>3.<\/strong> Equipos mixtos, es decir, empresas especializadas en chatbot que crean su negocio sobre un Chatbot Natural y que solo ellos pueden desarrollar.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Analiza cual te dar\u00e1 m\u00e1s valor a trav\u00e9s de una RFI o RFP pero ten una cosa en cuenta, piensa en el valor intelectual del chatbot. Tu compa\u00f1\u00eda debe conservar la propiedad intelectual del desarrollo y no tu partner. T\u00fa eres due\u00f1o de tu conocimiento, no lo pierdas.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">La tecnolog\u00eda lo soporta todo, ahora toca dar personalidad al chatbot, de acuerdo al ADN y a c\u00f3mo te ven tus clientes. \u00bfQu\u00e9 personalidad va a tener tu chatbot? Siempre puedes innovar o crear algo que te gusta pero es m\u00e1s recomendable encuestar a tus clientes para ver c\u00f3mo te ven ellos y desarrollar un chatbot acorde con los atributos y valores de marca.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Adem\u00e1s hay que definir c\u00f3mo se va a expresar, hay que marcar el estilo de la escritura, en definitiva un manual de estilo.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Y nota importante: el nombre del chatbot. Busca un nombre adecuado a este bot, no dudes en tirar de encuestas de tus clientes o hacer un trabajo con Marketing para que tenga sentido en la organizaci\u00f3n.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">En funci\u00f3n de la capacidad podr\u00e1 dedicar un recurso o ir de la mano de tu proveedor. Al inicio del proyecto, una vez subido a producci\u00f3n hay que supervisar cada interacci\u00f3n y cada warning para mejorarlo. Importante no suba a producci\u00f3n sin haber pasado por los Test A Interno y Test B sobre un \u201cn\u201d de cliente real.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Por \u00faltimo recordar que:<br><\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>El chatbot es un ente que evoluciona y debe aumentar su capacidad de aprendizaje<\/p><\/blockquote>\n\n\n\n<p><span style=\"font-weight: 400;\">no es una herramienta est\u00e1tica tras la puesta en producci\u00f3n debe ser muy din\u00e1mica para adaptarse a tus clientes y a la evoluci\u00f3n de tu compa\u00f1\u00eda.<br><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Si a\u00fan no tienes un Chatbot espero que te ayude a decidirte si ya lo tienes comparte con nosotros tus experiencias.<br><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Actualmente est\u00e1 en auge toda la automatizaci\u00f3n y RPA de las actividades, cada vez es m\u00e1s frecuente ver como cada compa\u00f1\u00eda reeducan a sus equipos para convertirlos en desarrolladores de Bot. Antes de llegar a este punto, hay que tomar una decisi\u00f3n de si queremos o necesitamos esta tecnol\u00f3gica. La respuesta es f\u00e1cil: Si. \u00bfPor [&hellip;]<\/p>\n","protected":false},"author":59,"featured_media":6003,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[123,325],"tags":[343,207,341,132,199,148,154],"class_list":["post-5687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center-es","category-oscar-sanchez-martinez-es","tag-atencion-al-cliente","tag-blog","tag-comunicacion","tag-contact-center","tag-cx","tag-digital","tag-tendencias","entry","has-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>El chatbot en casa | CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/es\/el-chatbot-en-casa\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El chatbot en casa\" \/>\n<meta property=\"og:description\" content=\"Actualmente est\u00e1 en auge toda la automatizaci\u00f3n y RPA de las actividades, cada vez es m\u00e1s frecuente ver como cada compa\u00f1\u00eda reeducan a sus equipos para convertirlos en desarrolladores de Bot. 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La respuesta es f\u00e1cil: Si. \u00bfPor [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/es\/el-chatbot-en-casa\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-06T09:43:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-28T10:14:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2020\/05\/Oscar-Sanchez-Pagina-CXBlog.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"535\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Oscar S\u00e1nchez Mart\u00ednez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Oscar S\u00e1nchez Mart\u00ednez\" \/>\n\t<meta name=\"twitter:label2\" 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