{"id":11,"name":"Cl\u00e1udia Serra","url":"","description":"Diretora do Servi\u00e7o de Atendimento ao Cliente @ <a href=\"https:\/\/www.ctt.pt\/particulares\/index\">CTT<\/a> - Cl\u00e1udia Serra \u00e9 Respons\u00e1vel pela Gest\u00e3o do Contact Center do Grupo CTT, com mais de 10 anos de experi\u00eancia na \u00e1rea de Customer Service, nas mais variadas \u00e1reas de neg\u00f3cio da empresa como a distribui\u00e7\u00e3o e log\u00edstica, telecomunica\u00e7\u00f5es, servi\u00e7os financeiros e pagamentos, entre outras. J\u00e1 participou em algumas confer\u00eancias na \u00e1rea e conquistou v\u00e1rios pr\u00e9mios relacionados com a gest\u00e3o do contact center. 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