{"id":184,"name":"Agust\u00ed Mol\u00edas","url":"","description":"CEO de The Client Group, Mol\u00edas es ante todo emprendedor como forma de vida profesional. Toda su carrera ha girado en torno al sector de la relaci\u00f3n con el cliente, hasta que en 2007 decide fundar Contact Center Institute, con el objetivo de transformar la gesti\u00f3n de los equipos, seguida de CLICC en 2008 y de Smartcex en 2015. Su alto conocimiento de la industria del Contact Center le ha llevado a participar en numerosos medios, conferencias y eventos, as\u00ed como a dirigir el Customer Experience Program de EADA.\r\n\r\nEn la actualidad es adem\u00e1s miembro de la Junta Directiva de la AEERC, as\u00ed como Embajador en Espa\u00f1a y miembro de la European Customer Experience Organization (ECXO).","link":"https:\/\/cxblog.com\/es\/author\/agustimolias\/","slug":"agustimolias","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/ff8000b5f916451ed6f111c9bd18772d?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/ff8000b5f916451ed6f111c9bd18772d?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/ff8000b5f916451ed6f111c9bd18772d?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":"The Client Group","author_position":"CEO"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Agust\u00ed Mol\u00edas, Author at CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/es\/author\/agustimolias\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"Agust\u00ed Mol\u00edas\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/es\/author\/agustimolias\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2025\/03\/Agusti-Molias-2025.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/cxblog.com\/es\/author\/agustimolias\/\",\"url\":\"https:\/\/cxblog.com\/es\/author\/agustimolias\/\",\"name\":\"Agust\u00ed Mol\u00edas, Author at CXBlog\",\"isPartOf\":{\"@id\":\"https:\/\/cxblog.com\/es\/#website\"},\"breadcrumb\":{\"@id\":\"https:\/\/cxblog.com\/es\/author\/agustimolias\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cxblog.com\/es\/author\/agustimolias\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cxblog.com\/es\/author\/agustimolias\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cxblog.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Archives for Agust\u00ed Mol\u00edas\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cxblog.com\/es\/#website\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"name\":\"CXBlog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cxblog.com\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cxblog.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cxblog.com\/es\/#organization\",\"name\":\"CX Blog\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"width\":201,\"height\":66,\"caption\":\"CX Blog\"},\"image\":{\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/bc419800ae50978cd0d000ee7ba68738\",\"name\":\"Agust\u00ed Mol\u00edas\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2025\/03\/Agusti-Molias-2025-96x96.jpg\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2025\/03\/Agusti-Molias-2025-96x96.jpg\",\"caption\":\"Agust\u00ed Mol\u00edas\"},\"description\":\"CEO de The Client Group, Mol\u00edas es ante todo emprendedor como forma de vida profesional. 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