{"id":204,"name":"Encarna Calvo","url":"","description":"Licenciada en Investigaci\u00f3n Comercial y Marketing por ESIC. Encarna, suma una s\u00f3lida trayectoria, de m\u00e1s de 30 a\u00f1os, dialogando con el Cliente.  En el \u00e1mbito del Contact Center, ha desarrollado su actividad profesional tanto en el papel como Proveedor, as\u00ed como empresa  Cliente. Trabajando en diversos sectores: banca, retail, telco, servicios. \r\n\r\nSu trayectoria profesional arranca como teleoperadora, evolucionando por distintas posiciones hasta la direcci\u00f3n de diferentes Contact Centers. Contin\u00faa completando su visi\u00f3n sobre el Cliente, asumiendo diferentes retos como Directora  : Negocio y Canales, Excelencia y Talento, Proyectos de Integraci\u00f3n, o como profesora del Master de Relaci\u00f3n Cliente. \r\n\r\nEs una creativa y entusiasta l\u00edder de equipos. Integr\u00e1ndose en ellos con una facilidad natural. Esto e le permite motivar f\u00e1cilmente y orientar hacia objetivos.\u202f","link":"https:\/\/cxblog.com\/es\/author\/encarnacalvo\/","slug":"encarnacalvo","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/0d6fb142d52d58faaf96da755ff3c920?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/0d6fb142d52d58faaf96da755ff3c920?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/0d6fb142d52d58faaf96da755ff3c920?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":"Equifax Espa\u00f1a ","author_position":"Directora del Centro de Excelencia"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Encarna Calvo, Author at CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/es\/author\/encarnacalvo\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"Encarna Calvo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/author\/encarnacalvo\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2023\/04\/Encarna-Calvo.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/cxblog.com\/author\/encarnacalvo\/\",\"url\":\"https:\/\/cxblog.com\/author\/encarnacalvo\/\",\"name\":\"Encarna Calvo, Author at CXBlog\",\"isPartOf\":{\"@id\":\"https:\/\/cxblog.com\/es\/#website\"},\"breadcrumb\":{\"@id\":\"https:\/\/cxblog.com\/author\/encarnacalvo\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cxblog.com\/author\/encarnacalvo\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cxblog.com\/author\/encarnacalvo\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cxblog.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Archives for Encarna Calvo\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cxblog.com\/es\/#website\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"name\":\"CXBlog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cxblog.com\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cxblog.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cxblog.com\/es\/#organization\",\"name\":\"CX Blog\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"width\":201,\"height\":66,\"caption\":\"CX Blog\"},\"image\":{\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/4c039167b48be08bc34d11531f3720e5\",\"name\":\"Encarna Calvo\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2023\/04\/Encarna-Calvo-96x96.jpeg\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2023\/04\/Encarna-Calvo-96x96.jpeg\",\"caption\":\"Encarna Calvo\"},\"description\":\"Licenciada en Investigaci\u00f3n Comercial y Marketing por ESIC. 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