{"id":24,"name":"Rui Santos","url":"","description":"General Manager @ <a href=\"https:\/\/inpar.pt\/\">InPar<\/a> - Partner da InPar - In Partnership Business Consulting (Desde 2008) Presidente da AproCS - Associa\u00e7\u00e3o de Profissionais de Customer Service (Desde 2007) Senior Executive Advisor na IDC Portugal de Customer Omni-Experience Management Keynote Speaker frequente em Confer\u00eancias e Semin\u00e1rios realizados em Portugal e no Estrangeiro, por organiza\u00e7\u00f5es como a APCC, Frost &amp; Sullivan, IDC, IFE, IQPC e Jacob Fleming Colabora\u00e7\u00e3o pontual como Docente Convidado na Universidade Cat\u00f3lica de Lisboa, ISCTE-IUL , Universidade Nova de Lisboa, LISS - Lus\u00f3fona Information \r\n System School, UAL Business School, Universidade Europeia e ISEG Diretor de Servi\u00e7o a Clientes TMN (1990-1998), Grupo Oni (1998-2002) e Portugal Telecom (2002-2007) P\u00f3s-Graduado em Marketing pelo ISCTE-IUL P\u00f3s-Graduado em Gest\u00e3o pelo INSEAD\/Fontainbleu Licenciado em Engenharia pelo IST Estudante de Arte e Design na Escola de Artes Ant\u00f3nio Arroio","link":"https:\/\/cxblog.com\/es\/author\/ruisantos\/","slug":"ruisantos","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/23dadcbe0f13520afaa39b5faefd7e26?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/23dadcbe0f13520afaa39b5faefd7e26?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/23dadcbe0f13520afaa39b5faefd7e26?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":"<a target=\"_blank\" href=\"https:\/\/inpar.pt\/\">InPar<\/a>","author_position":"General Manager"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - 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