{"id":36,"name":"Andr\u00e9 Santos","url":"","description":"Antonio Andr\u00e9 Santos, Gestor e Ingeniero Industrial de formaci\u00f3n (ISCTE \u2013 Instituto Universit\u00e1rio de Lisboa) con formaci\u00f3n en Customer service y marcado ADN en consultor\u00eda operacional de Contact Centers, es Senior Vice President Sales Latam &amp; Global CSM en GoContact. Con 20 a\u00f1os de bagaje y experiencia en la industria de los Contact Centers, ha desarrollado varios roles a lo largo de su trayectoria, lo que le ha permitido crearse un perfil 360\u00aa en la visi\u00f3n de este mundo. 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