{"id":56,"name":"Santiago Mu\u00f1oz-Ch\u00e1puli","url":"","description":"Presidente Ejecutivo @ <a href=\"https:\/\/www.onsoluciones.com\/\">ON Soluciones<\/a> - Profesional experto en direcci\u00f3n de operaciones y servicio al cliente, con un amplio background en consultor\u00eda de negocio y gesti\u00f3n de proyectos. Cuenta con amplios conocimientos y experiencia de gesti\u00f3n en equipos de servicio al cliente en el sector de telecomunicaciones, seguridad, empresas de servicios y entornos de gesti\u00f3n de clientes. Y es considerado especialista en Gesti\u00f3n del Cambio en entornos complejos y de r\u00e1pido cambio.\r\n\r\nHa ejercicio de Director de Atenci\u00f3n al Cliente y Operaciones en Airtel, V\u00eda Digital, Madritel y Prosegur. Ha sido Gerente de Desarrollo de Negocio en PwC Consulting, y desde 2008 es socio fundador de ON Soluciones, consultor\u00eda especializada en Dise\u00f1o, Construcci\u00f3n, Diagn\u00f3stico y Mejora de Operaciones.\r\n\r\nIngeniero Superior de Telecomunicaciones por la UPC. EMBA por el IESE. 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