{"id":57,"name":"Jos\u00e9 Serrano","url":"","description":"CEO @ <a href=\"https:\/\/izo.es\/en\/\">IZO<\/a> - Licenciado en Ciencias Pol\u00edticas por la Universidad Complutense de Madrid.\r\n\r\nCuenta con m\u00e1s de 20 a\u00f1os de experiencia en posiciones directivas en el \u00e1mbito de gesti\u00f3n de empresas de gesti\u00f3n de clientes y consultor\u00eda de negocio.\r\n\r\nSu contribuci\u00f3n profesional se focaliza en la gesti\u00f3n \u00edntegra de servicios de orientaci\u00f3n al cliente en compa\u00f1\u00edas de prestigio en el mercado, aportando la capacidad de crear experiencias WOW con sus consumidores, mediante una gesti\u00f3n diferencial de la Experiencia de Cliente.\r\n\r\nActualmente es CEO de IZO Espa\u00f1a, The Experience Design Company, miembro de la Junta Directiva en DEC, Asociaci\u00f3n de Experiencia de Cliente, miembro de la Junta Directiva de la AEERC (Asociaci\u00f3n Espa\u00f1ola de Expertos en Relaci\u00f3n con Clientes), socio en la AEC, Asociaci\u00f3n Espa\u00f1ola para la Calidad, y Director del Master CX de La Salle.\r\n\r\nTambi\u00e9n ejerce de profesor especializado en Experiencia de Cliente y Empleado del MBA Executive de la Mondragon Unibersitatea, del ESIC Executive Senior Marketing, del Programa superior de Contact Center de ICEMD y del Master de Experiencia de Cliente de la escuela de Negocios La Salle.\r\n\r\nY es conferenciante en eventos con foco en Experiencia de Cliente e Innovaci\u00f3n en distintos sectores: FITUR, Digital Marketing Transformation Forum, Innovation Summit, etc.","link":"https:\/\/cxblog.com\/es\/author\/joseserrano\/","slug":"joseserrano","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/07ac323aa6a1c258822afef13b479660?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/07ac323aa6a1c258822afef13b479660?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/07ac323aa6a1c258822afef13b479660?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":"<a target=\"_blank\" href=\"https:\/\/izo.es\/en\/\">IZO<\/a>","author_position":"CEO"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - 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Licenciado en Ciencias Pol\u00edticas por la Universidad Complutense de Madrid. Cuenta con m\u00e1s de 20 a\u00f1os de experiencia en posiciones directivas en el \u00e1mbito de gesti\u00f3n de empresas de gesti\u00f3n de clientes y consultor\u00eda de negocio. Su contribuci\u00f3n profesional se focaliza en la gesti\u00f3n \u00edntegra de servicios de orientaci\u00f3n al cliente en compa\u00f1\u00edas de prestigio en el mercado, aportando la capacidad de crear experiencias WOW con sus consumidores, mediante una gesti\u00f3n diferencial de la Experiencia de Cliente. Actualmente es CEO de IZO Espa\u00f1a, The Experience Design Company, miembro de la Junta Directiva en DEC, Asociaci\u00f3n de Experiencia de Cliente, miembro de la Junta Directiva de la AEERC (Asociaci\u00f3n Espa\u00f1ola de Expertos en Relaci\u00f3n con Clientes), socio en la AEC, Asociaci\u00f3n Espa\u00f1ola para la Calidad, y Director del Master CX de La Salle. Tambi\u00e9n ejerce de profesor especializado en Experiencia de Cliente y Empleado del MBA Executive de la Mondragon Unibersitatea, del ESIC Executive Senior Marketing, del Programa superior de Contact Center de ICEMD y del Master de Experiencia de Cliente de la escuela de Negocios La Salle. 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Cuenta con m\u00e1s de 20 a\u00f1os de experiencia en posiciones directivas en el \u00e1mbito de gesti\u00f3n de empresas de gesti\u00f3n de clientes y consultor\u00eda de negocio. Su contribuci\u00f3n profesional se focaliza en la gesti\u00f3n \u00edntegra de servicios de orientaci\u00f3n al cliente en compa\u00f1\u00edas de prestigio en el mercado, aportando la capacidad de crear experiencias WOW con sus consumidores, mediante una gesti\u00f3n diferencial de la Experiencia de Cliente. Actualmente es CEO de IZO Espa\u00f1a, The Experience Design Company, miembro de la Junta Directiva en DEC, Asociaci\u00f3n de Experiencia de Cliente, miembro de la Junta Directiva de la AEERC (Asociaci\u00f3n Espa\u00f1ola de Expertos en Relaci\u00f3n con Clientes), socio en la AEC, Asociaci\u00f3n Espa\u00f1ola para la Calidad, y Director del Master CX de La Salle. 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