{"id":58,"name":"V\u00edctor Manuel Fern\u00e1ndez","url":"","description":"Gerente Corporativo de Televenta @ <a href=\"https:\/\/www.grupokonecta.com\/en\/we-are-global\/portugal\/\">Grupo Konecta<\/a> - Diplomado en Relaciones Laborales por la Universidad de Oviedo, contin\u00fao su formaci\u00f3n acad\u00e9mica en el ESIC con el M\u00e1ster en Contact Centers de ICEMD, y se sinti\u00f3 tan atra\u00eddo por el sector del Servicio al Cliente, que poco despu\u00e9s se matricul\u00f3 en la UNED bajo la titulaci\u00f3n de Experto en Mediaci\u00f3n de Seguros.\r\n\r\nAhora, V\u00edctor Manuel cuanta con dos d\u00e9cadas de andadura en el sector de los Contact Centers, en el que comenz\u00f3 desde el escalaf\u00f3n de agente, pasando por coordinador, formador en servicios de atenci\u00f3n al cliente y supervisor. 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