{"id":64,"name":"Fernando Gallego Caceres","url":"","description":"Senior Regional Vice President Field Service, Platform &amp; Service - Spain &amp; Portugal @ <a href=\"https:\/\/www.salesforce.com\/\">Salesforce<\/a> - M\u00e1s de 20 a\u00f1os en el \u00e1rea de Servicio al Cliente, incluidos BPO, centros de contacto, proveedores de telefon\u00eda, procesamiento de lenguaje natural y asistentes virtuales.\r\n\r\nTrabajando en Salesforce Service Cloud desde hace m\u00e1s de 5 a\u00f1os.\r\n\r\nFernando lidera Service Cloud en Iberia, Italia y Suiza, ayudando a los\r\nclientes m\u00e1s importantes de los diferentes sectores del mercado a mejorar\r\nsu Servicio al Cliente con la Transformaci\u00f3n Digital.\r\n\r\nApasionado por transformar empresas con tecnolog\u00eda innovadora y ayudar a las empresas a crear un mundo mejor. Gallego tiene una licenciatura en Econom\u00eda y Administraci\u00f3n de Empresas de la UAM en Espa\u00f1a y es profesor asociado en EAE Business School. Tambi\u00e9n apoya a varias ONG desde que era estudiante, devolver a la sociedad esa parte buena que a \u00e9l le ha ofrecido es parte de su ADN.","link":"https:\/\/cxblog.com\/es\/author\/fernandogallego\/","slug":"fernandogallego","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/989b19d7beae138c09b085b7471b6e5b?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/989b19d7beae138c09b085b7471b6e5b?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/989b19d7beae138c09b085b7471b6e5b?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":"<a target=\"_blank\" href=\"https:\/\/www.salesforce.com\/\">Salesforce<\/a>","author_position":"Senior Regional Vice President Field Service, Platform & Service - Spain & Portugal"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fernando Gallego Caceres, Author at CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/es\/author\/fernandogallego\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"Fernando Gallego Caceres\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/es\/author\/fernandogallego\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/fernando-gallego-perfil.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/cxblog.com\/es\/author\/fernandogallego\/\",\"url\":\"https:\/\/cxblog.com\/es\/author\/fernandogallego\/\",\"name\":\"Fernando Gallego Caceres, Author at CXBlog\",\"isPartOf\":{\"@id\":\"https:\/\/cxblog.com\/es\/#website\"},\"breadcrumb\":{\"@id\":\"https:\/\/cxblog.com\/es\/author\/fernandogallego\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cxblog.com\/es\/author\/fernandogallego\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cxblog.com\/es\/author\/fernandogallego\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cxblog.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Archives for Fernando Gallego Caceres\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cxblog.com\/es\/#website\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"name\":\"CXBlog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cxblog.com\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cxblog.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cxblog.com\/es\/#organization\",\"name\":\"CX Blog\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"width\":201,\"height\":66,\"caption\":\"CX Blog\"},\"image\":{\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/18bda03e093337b4792a79dc3d99d057\",\"name\":\"Fernando Gallego Caceres\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/fernando-gallego-perfil-96x96.jpg\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/fernando-gallego-perfil-96x96.jpg\",\"caption\":\"Fernando Gallego Caceres\"},\"description\":\"Senior Regional Vice President Field Service, Platform &amp; Service - Spain &amp; Portugal @ Salesforce - M\u00e1s de 20 a\u00f1os en el \u00e1rea de Servicio al Cliente, incluidos BPO, centros de contacto, proveedores de telefon\u00eda, procesamiento de lenguaje natural y asistentes virtuales. Trabajando en Salesforce Service Cloud desde hace m\u00e1s de 5 a\u00f1os. Fernando lidera Service Cloud en Iberia, Italia y Suiza, ayudando a los clientes m\u00e1s importantes de los diferentes sectores del mercado a mejorar su Servicio al Cliente con la Transformaci\u00f3n Digital. Apasionado por transformar empresas con tecnolog\u00eda innovadora y ayudar a las empresas a crear un mundo mejor. Gallego tiene una licenciatura en Econom\u00eda y Administraci\u00f3n de Empresas de la UAM en Espa\u00f1a y es profesor asociado en EAE Business School. 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