{"id":80,"name":"Miguel Matey","url":"","description":"Licenciado en Ciencias Econ\u00f3micas y Empresariales por la UCM y MBA por el Instituto de Empresa, es miembro de la Junta Directiva de la AEERC (Asociaci\u00f3n Espa\u00f1ola de Expertos en Relaci\u00f3n con Clientes). Cuenta con una dilatada trayectoria internacional de m\u00e1s de 20 a\u00f1os en empresas del sector de los Contact Center, la Transformaci\u00f3n Digital y BPO (Business Process Outsourcing), donde ocup\u00f3 puestos de Direcci\u00f3n General y Regionales en los mercados de EMEA, LATAM, US y Caribe para Atento, y durante 5 a\u00f1os fue integrante de su Board Global. Durante m\u00e1s de 10 a\u00f1os residi\u00f3 fuera de Espa\u00f1a impulsando el negocio de la multinacional del Contact Center\/BPO en EMEA, LATAM y US.\r\n\r\nDesde enero de 2019 es CEO de Emergia. Miguel lidera la expansi\u00f3n internacional de la Compa\u00f1\u00eda, y el impulso de un portafolio de soluciones integrales de negocio; eficientes, enfocadas en el incremento de las ventas y la mejora del Cx, impactando en las diferentes interacciones a lo largo del customer journey del cliente con las marcas.","link":"https:\/\/cxblog.com\/es\/author\/miguel-matey\/","slug":"miguel-matey","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/68e324358ac3994f3d1be8383867adb0?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/68e324358ac3994f3d1be8383867adb0?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/68e324358ac3994f3d1be8383867adb0?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":".","author_position":"."},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Miguel Matey, Author at CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/es\/author\/miguel-matey\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"Miguel Matey\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/es\/author\/miguel-matey\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/unnamed.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/cxblog.com\/es\/author\/miguel-matey\/\",\"url\":\"https:\/\/cxblog.com\/es\/author\/miguel-matey\/\",\"name\":\"Miguel Matey, Author at CXBlog\",\"isPartOf\":{\"@id\":\"https:\/\/cxblog.com\/es\/#website\"},\"breadcrumb\":{\"@id\":\"https:\/\/cxblog.com\/es\/author\/miguel-matey\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cxblog.com\/es\/author\/miguel-matey\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cxblog.com\/es\/author\/miguel-matey\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cxblog.com\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Archives for Miguel Matey\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cxblog.com\/es\/#website\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"name\":\"CXBlog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cxblog.com\/es\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cxblog.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cxblog.com\/es\/#organization\",\"name\":\"CX Blog\",\"url\":\"https:\/\/cxblog.com\/es\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"width\":201,\"height\":66,\"caption\":\"CX Blog\"},\"image\":{\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/1228fa6acc972e6ffdb4098295f079a5\",\"name\":\"Miguel Matey\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/cxblog.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/unnamed-96x96.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/unnamed-96x96.png\",\"caption\":\"Miguel Matey\"},\"description\":\"Licenciado en Ciencias Econ\u00f3micas y Empresariales por la UCM y MBA por el Instituto de Empresa, es miembro de la Junta Directiva de la AEERC (Asociaci\u00f3n Espa\u00f1ola de Expertos en Relaci\u00f3n con Clientes). 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