1.0CXBloghttps://cxblog.com/pt-pt/Rui Santoshttps://cxblog.com/pt-pt/author/ruisantos/Como Fixar SLAs e KPIsrich600338<blockquote class="wp-embedded-content" data-secret="bhRMqzh6Mv"><a href="https://cxblog.com/pt-pt/como-fixar-slas-e-kpis/">Como Fixar SLAs e KPIs</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://cxblog.com/pt-pt/como-fixar-slas-e-kpis/embed/#?secret=bhRMqzh6Mv" width="600" height="338" title="“Como Fixar SLAs e KPIs” — CXBlog" data-secret="bhRMqzh6Mv" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script>
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https://cxblog.com/wp-content/webpc-passthru.php?src=https://cxblog.com/wp-content/uploads/2018/11/como-fixar-slas-kpis.jpg&nocache=1800535A propósito de SLAs, KPIs, Indicadores e Objetivos, na nossa última Conversa InPar subordinada ao tema “Normas da Qualidade específicas para Contact Centers”, a dado momento, questionei os participantes se tinham definidos objetivos para os Níveis de Serviço nos seus Contact Centers? Cerca de 80% dos participantes levantaram orgulhosamente as mãos. Pedi a cada um […]