{"id":3772,"date":"2020-05-26T09:25:59","date_gmt":"2020-05-26T09:25:59","guid":{"rendered":"https:\/\/cxblog.com\/who-am-i-being-that-my-peoples-eyes-are-not-shining\/"},"modified":"2022-02-21T17:29:14","modified_gmt":"2022-02-21T17:29:14","slug":"who-am-i-being-that-my-peoples-eyes-are-not-shining","status":"publish","type":"post","link":"https:\/\/cxblog.com\/pt-pt\/who-am-i-being-that-my-peoples-eyes-are-not-shining\/","title":{"rendered":"Who am I being that my people’s eyes are not shining?"},"content":{"rendered":"\n

S\u00e3o ineg\u00e1veis os efeitos devastadores desta pandemia,<\/strong> pela perda de milhares vidas humanas, pelo impacto no dia-a-dia das pessoas retirando-lhes liberdade e acentuando significativamente a necessidade de seguran\u00e7a, o isolamento e a exclus\u00e3o social, pelo impacto actual e futuro na economia e por toda a instabilidade emocional que isso nos provoca.<\/span><\/p>\n\n\n\n

Mas esta situa\u00e7\u00e3o que vivemos, trouxe-nos tamb\u00e9m aspetos extremamente positivos<\/strong>: transformou a forma como olhamos o mundo, tom\u00e1mos uma maior consci\u00eancia que de uma forma ou de outra somos muito mais dependentes dos outros do que aquilo que algum dia paramos para pensar, e isso tornou-nos mais humanos, mais atentos \u00e0s necessidades dos outros e mais dispon\u00edveis para partilhar.<\/span><\/p>\n\n\n\n

\u2026tornou-nos mais humanos, mais atentos \u00e0s necessidades dos outros e mais dispon\u00edveis para partilhar<\/p><\/blockquote>\n\n\n\n

Nas organiza\u00e7\u00f5es<\/strong> n\u00e3o foi diferente, finalmente se sente o enraizamento efetivo da consci\u00eancia que conceitos como Sustentabilidade, Responsabilidade social, Foco nas Pessoas e Customer Centricity, s\u00e3o muito mais que meras palavras escritas numa folha de papel ou no “Quem somos” dos Websites Corporativos; sente-se verdadeiramente uma altera\u00e7\u00e3o de paradigma do “for profit” para o “for benefit” com o prop\u00f3sito a sobrepor-se ao lucro, porque percebeu-se a verdadeira defini\u00e7\u00e3o de sustentabilidade! Como eu gosto de dizer:<\/span><\/p>\n\n\n\n

\u2026sente-se verdadeiramente uma altera\u00e7\u00e3o de paradigma do “for profit” para o “for benefit” com o prop\u00f3sito a sobrepor-se ao lucro\u2026<\/p><\/blockquote>\n\n\n\n

Isto s\u00f3 funciona se for bom para todos!<\/strong><\/span><\/p>\n\n\n\n

Mas como avaliamos o evolu\u00e7\u00e3o deste processo?<\/em><\/strong> Como se mede o “For Benefit?”<\/strong><\/span><\/p>\n\n\n\n

Foi ent\u00e3o que me lembrei de um trecho do v\u00eddeo “O poder transformador da m\u00fasica cl\u00e1ssica”<\/strong> do Maestro Benjamin Zander<\/strong>, que nos mostra como avaliar a perce\u00e7\u00e3o que as Pessoas (clientes, colaboradores e a comunidade em geral) t\u00eam sobre uma organiza\u00e7\u00e3o. Olhamos as pessoas nos olhos. Se os seus olhos est\u00e3o a brilhar, sabemos que estamos a fazer bem o nosso trabalho.<\/strong><\/span><\/p>\n\n\n\n

Por isso num per\u00edodo em que o trending topic \u00e9 a prepara\u00e7\u00e3o do “Novo Normal”, a grande reflex\u00e3o que todos devemos fazer \u00e9: Quem \u00e9 que eu estou a ser para que os olhos das minhas pessoas n\u00e3o brilhem?<\/em> Who am I being that my people’s eyes are not shining?<\/strong>
<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

S\u00e3o ineg\u00e1veis os efeitos devastadores desta pandemia, pela perda de milhares vidas humanas, pelo impacto no dia-a-dia das pessoas retirando-lhes liberdade e acentuando significativamente a necessidade de seguran\u00e7a, o isolamento e a exclus\u00e3o social, pelo impacto actual e futuro na economia e por toda a instabilidade emocional que isso nos provoca. Mas esta situa\u00e7\u00e3o que […]<\/p>\n","protected":false},"author":9,"featured_media":3791,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[89,46],"tags":[174,169,147],"class_list":["post-3772","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-candido-ferreira-pt-pt","category-customer-experience-pt-pt","tag-atendimento","tag-contact-center-pt-pt","tag-customer-experience","entry","has-media"],"acf":[],"yoast_head":"\nWho am I being that my people's eyes are not shining? | CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/pt-pt\/who-am-i-being-that-my-peoples-eyes-are-not-shining\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Who am I being that my people's eyes are not shining?\" \/>\n<meta property=\"og:description\" content=\"S\u00e3o ineg\u00e1veis os efeitos devastadores desta pandemia, pela perda de milhares vidas humanas, pelo impacto no dia-a-dia das pessoas retirando-lhes liberdade e acentuando significativamente a necessidade de seguran\u00e7a, o isolamento e a exclus\u00e3o social, pelo impacto actual e futuro na economia e por toda a instabilidade emocional que isso nos provoca. 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C\u00e2ndido Ferreira conquistou o reconhecimento internacional em Londres no ano de 2017 e em Praga no ano de 2018, nas confer\u00eancias anuais da \u201cContact Center World\u201d, a maior associa\u00e7\u00e3o do mundo do setor, sendo considerado o INDIVIDUAL CONTACT CENTER INDUSTRY CHAMPION por dois anos consecutivos (reconhecimento que a ManpowerGroup Solutions tamb\u00e9m conquistou como empresa especializada neste setor). Em 2019, em Barcelona, C\u00e2ndido venceu o pr\u00e9mio de World's Best Contact Center Executive Leader. Principal orienta\u00e7\u00e3o: \u201cgarantir uma forte alavancagem ao desempenho dos neg\u00f3cios dos nossos clientes que permita alcan\u00e7ar a satisfa\u00e7\u00e3o das expectativas e necessidades todos os seus stakeholders (clientes, acionistas, colaboradores, etc.). Acreditamos que o \u00fanico caminho para o Sucesso, \u00e9 garantir a m\u00e1xima satisfa\u00e7\u00e3o de TODOS com quem estamos envolvidos. 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