{"id":173,"name":"Lu\u00eds Jos\u00e9 Andrade","url":"","description":"Exerce atualmente fun\u00e7\u00f5es de Dire\u00e7\u00e3o na \u00e1rea do Servi\u00e7o ao Cliente num Grupo Empresarial em Portugal. O seu percurso profissional tem-se consolidado atrav\u00e9s do desempenho de m\u00faltiplos cargos de Dire\u00e7\u00e3o, justapondo com a Consultoria Organizacional e de Recursos Humanos, o Recrutamento e Sele\u00e7\u00e3o, a forma\u00e7\u00e3o especializada e o Coaching nas \u00e1reas do Customer Care, Comportamento Organizacional, Marketing Research, Gest\u00e3o de Recursos Humanos e Controlo de Gest\u00e3o. \r\n \r\nPhD em Ci\u00eancias do Trabalho pela Universidade de C\u00e1diz-Espanha; Mestre e P\u00f3s-graduado em Psicologia Social e Organizacional (ISCTE) e Licenciado em Psicologia (ISPA-IU).  \r\n \r\nProfessor universit\u00e1rio em diversas Institui\u00e7\u00f5es de Ensino Superior (ISPA-IU, Universidade Europeia, FCSH-Universidade Nova de Lisboa, Universidade Fernando Pessoa), tem lecionado e coordenado unidades curriculares no \u00e2mbito dos Recursos Humanos, Comportamento Organizacional, Marketing, Estudos de Mercado, Metodologias de investiga\u00e7\u00e3o An\u00e1lise de dados. \r\n \r\nPublica com alguma regularidade artigos cient\u00edficos e de opini\u00e3o,  Co-autor do manual pr\u00e1tico de gest\u00e3o de recursos humanos (2004, Verlag Dashofer) e Gest\u00e3o de recursos humanos: desafios da globaliza\u00e7\u00e3o (2014, Escolar Editora). \r\nS\u00f3cio Fundador da APROCS (Associa\u00e7\u00e3o de Profissionais de Customer Service) e em 2015 Trofeu contact center, personalidade do Ano (IFE).","link":"https:\/\/cxblog.com\/pt-pt\/author\/luis-andrade\/","slug":"luis-andrade","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/878c6726d10369a4edaf0ae847664c54?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/878c6726d10369a4edaf0ae847664c54?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/878c6726d10369a4edaf0ae847664c54?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":".","author_position":"Senior Manager | Professor & Researcher | Coacher & Speaker| Advisor"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - 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O seu percurso profissional tem-se consolidado atrav\u00e9s do desempenho de m\u00faltiplos cargos de Dire\u00e7\u00e3o, justapondo com a Consultoria Organizacional e de Recursos Humanos, o Recrutamento e Sele\u00e7\u00e3o, a forma\u00e7\u00e3o especializada e o Coaching nas \u00e1reas do Customer Care, Comportamento Organizacional, Marketing Research, Gest\u00e3o de Recursos Humanos e Controlo de Gest\u00e3o. PhD em Ci\u00eancias do Trabalho pela Universidade de C\u00e1diz-Espanha; Mestre e P\u00f3s-graduado em Psicologia Social e Organizacional (ISCTE) e Licenciado em Psicologia (ISPA-IU). Professor universit\u00e1rio em diversas Institui\u00e7\u00f5es de Ensino Superior (ISPA-IU, Universidade Europeia, FCSH-Universidade Nova de Lisboa, Universidade Fernando Pessoa), tem lecionado e coordenado unidades curriculares no \u00e2mbito dos Recursos Humanos, Comportamento Organizacional, Marketing, Estudos de Mercado, Metodologias de investiga\u00e7\u00e3o An\u00e1lise de dados. 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O seu percurso profissional tem-se consolidado atrav\u00e9s do desempenho de m\u00faltiplos cargos de Dire\u00e7\u00e3o, justapondo com a Consultoria Organizacional e de Recursos Humanos, o Recrutamento e Sele\u00e7\u00e3o, a forma\u00e7\u00e3o especializada e o Coaching nas \u00e1reas do Customer Care, Comportamento Organizacional, Marketing Research, Gest\u00e3o de Recursos Humanos e Controlo de Gest\u00e3o. PhD em Ci\u00eancias do Trabalho pela Universidade de C\u00e1diz-Espanha; Mestre e P\u00f3s-graduado em Psicologia Social e Organizacional (ISCTE) e Licenciado em Psicologia (ISPA-IU). Professor universit\u00e1rio em diversas Institui\u00e7\u00f5es de Ensino Superior (ISPA-IU, Universidade Europeia, FCSH-Universidade Nova de Lisboa, Universidade Fernando Pessoa), tem lecionado e coordenado unidades curriculares no \u00e2mbito dos Recursos Humanos, Comportamento Organizacional, Marketing, Estudos de Mercado, Metodologias de investiga\u00e7\u00e3o An\u00e1lise de dados. Publica com alguma regularidade artigos cient\u00edficos e de opini\u00e3o, Co-autor do manual pr\u00e1tico de gest\u00e3o de recursos humanos (2004, Verlag Dashofer) e Gest\u00e3o de recursos humanos: desafios da globaliza\u00e7\u00e3o (2014, Escolar Editora). S\u00f3cio Fundador da APROCS (Associa\u00e7\u00e3o de Profissionais de Customer Service) e em 2015 Trofeu contact center, personalidade do Ano (IFE).","mainEntityOfPage":{"@id":"https:\/\/cxblog.com\/author\/luis-andrade\/"}}]}},"mpp_avatar":{"24":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/11\/JoseAndrade-24x24.jpg","48":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/11\/JoseAndrade-48x48.jpg","96":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/11\/JoseAndrade-96x96.jpg","150":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/11\/JoseAndrade-150x150.jpg","300":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/11\/JoseAndrade-300x300.jpg","full":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/11\/JoseAndrade.jpg"},"elementor_introduction":"","_links":{"self":[{"href":"https:\/\/cxblog.com\/pt-pt\/wp-json\/wp\/v2\/users\/173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cxblog.com\/pt-pt\/wp-json\/wp\/v2\/users"}]}}