{"id":19,"name":"Ladislau Batalha","url":"","description":"Founder of LAB Experience @ LAB Experience - Ladislau \u00c1lvares Batalha is the founder and Managing Director at LAB Experience. He is Senior executive with a 20+ solid international career developed in multinational companies, with significant achievements working in Customer Experience, Customer Relationship Management, Customer Care and Remote Sales (Telemarketing, Websales and Service to Sales). Entrepreneurial, proactive, creative and result-oriented with a long history of success in restructuring initiatives, building customer care support systems and processing optimization, conducted in Europe, the Middle East and South America. Considerable experience working in global and multicultural environments. Significant and relevant experience across several industries: Telecom, Banks, Insurance, Retail, Hospitality and Fintech. Extensive experience driving and implementing selfcare and automation strategies (chat, mail, site, IVR, smartphones) at Etisalat, T-Mobile International, ZON, Vodafone, Nextel and Teleperformance. Several individual and services awards in different categories and countries. Highlighting the World\u2019s Best Sales Service and the Best Customer Service in Europe and the World and Industry Champion in Brazil and Portugal by the ContactCenterWorld Association.","link":"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/","slug":"ladislaubatalha","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/35c01a645c4837e0d54717d2ab207ad0?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/35c01a645c4837e0d54717d2ab207ad0?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/35c01a645c4837e0d54717d2ab207ad0?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":" LAB Experience","author_position":"Founder of LAB Experience"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ladislau Batalha, Author at CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"Ladislau Batalha\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/ladislau_1_cor-1-600x600.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/\",\"name\":\"Ladislau Batalha, Author at CXBlog\",\"isPartOf\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#website\"},\"breadcrumb\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/author\/ladislaubatalha\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cxblog.com\/pt-pt\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Archives for Ladislau Batalha\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#website\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/\",\"name\":\"CXBlog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cxblog.com\/pt-pt\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#organization\",\"name\":\"CX Blog\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"width\":201,\"height\":66,\"caption\":\"CX Blog\"},\"image\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/35c19dedf1bf498763a1e1ed5033d14c\",\"name\":\"Ladislau Batalha\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/ladislau_1_cor-1-96x96.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/ladislau_1_cor-1-96x96.png\",\"caption\":\"Ladislau Batalha\"},\"description\":\"Founder of LAB Experience @ LAB Experience - Ladislau \u00c1lvares Batalha is the founder and Managing Director at LAB Experience. 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