{"id":20,"name":"Manuel Al\u00e7ada","url":"","description":"Managing Director @ <a href=\"https:\/\/www.happywork.pt\/en\/home-2\/\">Happy Work<\/a> - Fundador e Managing Director da Happy Work, trabalha desde 1997 nas \u00e1reas do servi\u00e7o ao cliente e contact center. No seu percurso profissional, j\u00e1 trabalhou em e com algumas das maisconceituadas empresas nos setores das telecomunica\u00e7\u00f5es, utilities, outsourcers, entidades p\u00fablicas e empresas tecnol\u00f3gicas \u2013 e nas mais diversificadas fun\u00e7\u00f5es, desde assistente de apoio ao cliente, passando por gestor de qualidade, gestor de projeto, diretor, formador, consultor ou account manager. Licenciado em Geografia pela Universidade do Porto, p\u00f3s-gradua\u00e7\u00e3o em Sociologia do Trabalho e das Organiza\u00e7\u00f5es pelo ISCTE e um MBA do ISEG. Formador e Coach certificado. 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