{"id":22,"name":"Pedro Empis","url":"","description":"Business Director @ <a href=\"https:\/\/www.randstad.pt\/\">Randstad Portugal<\/a> - O Pedro Empis conta com mais de 20 anos de experi\u00eancia no setor da Experi\u00eancia do Cliente, particularmente no vertente de outsourcing, onde desempenhou diversas fun\u00e7\u00f5es. Actualmente \u00e9 business director do Outsourcing e membro do Comit\u00e9 Executivo da Randstad Portugal. Tem vasta experi\u00eancia no sector, em neg\u00f3cios BPO, nearshore e shared service centers. Implementou Programas de Certifica\u00e7\u00e3o de Qualidade e lan\u00e7ou diversos Contact Centers em diferentes clientes e modelos de neg\u00f3cios, em ambientes nacionais e internacionais. Acredita que o sucesso do sector depende fundamentalmente da valoriza\u00e7\u00e3o dos seus profissionais e da capacidade de adapta\u00e7\u00e3o dos v\u00e1rios players do mercado. Tem forma\u00e7\u00e3o de base em engenharia e conta com um programa avan\u00e7ado em Customer Service no ISCTE, Gest\u00e3o Estrat\u00e9gica na Cat\u00f3lica Lisbon, Senior Executive Program TIAS e INSEAD e Leading Transformation na London Business School.","link":"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/","slug":"pedroempis","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/f768a344dcff44371e2de47c69777aa3?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/f768a344dcff44371e2de47c69777aa3?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/f768a344dcff44371e2de47c69777aa3?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":"<a target=\"_blank\" href=\"https:\/\/www.randstad.pt\/\">Randstad Portugal<\/a>","author_position":"Business Director"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pedro Empis, Author at CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"Pedro Empis\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/pedro-empis.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/\",\"name\":\"Pedro Empis, Author at CXBlog\",\"isPartOf\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#website\"},\"breadcrumb\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/author\/pedroempis\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cxblog.com\/pt-pt\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Archives for Pedro Empis\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#website\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/\",\"name\":\"CXBlog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cxblog.com\/pt-pt\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#organization\",\"name\":\"CX Blog\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"width\":201,\"height\":66,\"caption\":\"CX Blog\"},\"image\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/18576aef9a71f1d10af4b6334625011d\",\"name\":\"Pedro Empis\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/pedro-empis-96x96.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/pedro-empis-96x96.png\",\"caption\":\"Pedro Empis\"},\"description\":\"Business Director @ Randstad Portugal - O Pedro Empis conta com mais de 20 anos de experi\u00eancia no setor da Experi\u00eancia do Cliente, particularmente no vertente de outsourcing, onde desempenhou diversas fun\u00e7\u00f5es. 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