{"id":6,"name":"Ana Gon\u00e7alves","url":"","description":"General Secretary @ <a href=\"https:\/\/www.apcontactcenters.org\/\">Associa\u00e7\u00e3o Portuguesa de Contact Centers (APCC)<\/a> - Degree in Marketing from Instituto Superior de L\u00ednguas e Administra\u00e7\u00e3o. In the Contact Center Sector since 1997, she worked in the Customer Support Services of PT and Vodafone. 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