{"id":9,"name":"C\u00e2ndido Ferreira","url":"","description":"Senior Manager | BPO &amp; Contact Center Unit @ <a href=\"https:\/\/www.manpowergroup.pt\/\">ManpowerGroup<\/a> - Senior Manager, Head of Contact Center &amp; BPO Business Unit, com 22 anos de experi\u00eancia na defini\u00e7\u00e3o, implementa\u00e7\u00e3o, gest\u00e3o e consultoria de Contact e Service Centers para os v\u00e1rios setores de atividades. C\u00e2ndido Ferreira conquistou o reconhecimento internacional em Londres no ano de 2017 e em Praga no ano de 2018, nas confer\u00eancias anuais da \u201cContact Center World\u201d, a maior associa\u00e7\u00e3o do mundo do setor, sendo considerado o INDIVIDUAL CONTACT CENTER INDUSTRY CHAMPION por dois anos consecutivos (reconhecimento que a ManpowerGroup Solutions tamb\u00e9m conquistou como empresa especializada neste setor). Em 2019, em Barcelona, C\u00e2ndido venceu o pr\u00e9mio de World's Best Contact Center Executive Leader. Principal orienta\u00e7\u00e3o: \u201cgarantir uma forte alavancagem ao desempenho dos neg\u00f3cios dos nossos clientes que permita alcan\u00e7ar a satisfa\u00e7\u00e3o das expectativas e necessidades todos os seus stakeholders (clientes, acionistas, colaboradores, etc.). Acreditamos que o \u00fanico caminho para o Sucesso, \u00e9 garantir a m\u00e1xima satisfa\u00e7\u00e3o de TODOS com quem estamos envolvidos. Porque o eu Sucesso, conduz-nos ao nosso Sucesso!\"","link":"https:\/\/cxblog.com\/pt-pt\/author\/candidoferreira\/","slug":"candidoferreira","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/5b1e8d8190fdc18c9b9bfc6d3a2a6aed?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/5b1e8d8190fdc18c9b9bfc6d3a2a6aed?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/5b1e8d8190fdc18c9b9bfc6d3a2a6aed?s=96&d=mm&r=g"},"meta":[],"acf":{"author_company":"<a target=\"_blank\" href=\"https:\/\/www.manpowergroup.pt\/\">ManpowerGroup<\/a>","author_position":"Senior Manager | BPO & Contact Center Unit"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00e2ndido Ferreira, Author at CXBlog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cxblog.com\/pt-pt\/author\/candidoferreira\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"profile\" \/>\n<meta property=\"og:title\" content=\"C\u00e2ndido Ferreira\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cxblog.com\/author\/candidoferreira\/\" \/>\n<meta property=\"og:site_name\" content=\"CXBlog\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/candido-ferreira-autor-cxblog.jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"ProfilePage\",\"@id\":\"https:\/\/cxblog.com\/author\/candidoferreira\/\",\"url\":\"https:\/\/cxblog.com\/author\/candidoferreira\/\",\"name\":\"C\u00e2ndido Ferreira, Author at CXBlog\",\"isPartOf\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#website\"},\"breadcrumb\":{\"@id\":\"https:\/\/cxblog.com\/author\/candidoferreira\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cxblog.com\/author\/candidoferreira\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cxblog.com\/author\/candidoferreira\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cxblog.com\/pt-pt\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Archives for C\u00e2ndido Ferreira\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#website\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/\",\"name\":\"CXBlog\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cxblog.com\/pt-pt\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#organization\",\"name\":\"CX Blog\",\"url\":\"https:\/\/cxblog.com\/pt-pt\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png\",\"width\":201,\"height\":66,\"caption\":\"CX Blog\"},\"image\":{\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/cea546278c13c8c4f2148b7f37bf9543\",\"name\":\"C\u00e2ndido Ferreira\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/candido-ferreira-autor-cxblog-96x96.jpeg\",\"contentUrl\":\"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/candido-ferreira-autor-cxblog-96x96.jpeg\",\"caption\":\"C\u00e2ndido Ferreira\"},\"description\":\"Senior Manager | BPO &amp; Contact Center Unit @ ManpowerGroup - Senior Manager, Head of Contact Center &amp; BPO Business Unit, com 22 anos de experi\u00eancia na defini\u00e7\u00e3o, implementa\u00e7\u00e3o, gest\u00e3o e consultoria de Contact e Service Centers para os v\u00e1rios setores de atividades. C\u00e2ndido Ferreira conquistou o reconhecimento internacional em Londres no ano de 2017 e em Praga no ano de 2018, nas confer\u00eancias anuais da \u201cContact Center World\u201d, a maior associa\u00e7\u00e3o do mundo do setor, sendo considerado o INDIVIDUAL CONTACT CENTER INDUSTRY CHAMPION por dois anos consecutivos (reconhecimento que a ManpowerGroup Solutions tamb\u00e9m conquistou como empresa especializada neste setor). Em 2019, em Barcelona, C\u00e2ndido venceu o pr\u00e9mio de World's Best Contact Center Executive Leader. Principal orienta\u00e7\u00e3o: \u201cgarantir uma forte alavancagem ao desempenho dos neg\u00f3cios dos nossos clientes que permita alcan\u00e7ar a satisfa\u00e7\u00e3o das expectativas e necessidades todos os seus stakeholders (clientes, acionistas, colaboradores, etc.). Acreditamos que o \u00fanico caminho para o Sucesso, \u00e9 garantir a m\u00e1xima satisfa\u00e7\u00e3o de TODOS com quem estamos envolvidos. Porque o eu Sucesso, conduz-nos ao nosso Sucesso!\\\"\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cxblog.com\/author\/candidoferreira\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"C\u00e2ndido Ferreira, Author at CXBlog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cxblog.com\/pt-pt\/author\/candidoferreira\/","og_locale":"pt_PT","og_type":"profile","og_title":"C\u00e2ndido Ferreira","og_url":"https:\/\/cxblog.com\/author\/candidoferreira\/","og_site_name":"CXBlog","og_image":[{"url":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/candido-ferreira-autor-cxblog.jpeg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"ProfilePage","@id":"https:\/\/cxblog.com\/author\/candidoferreira\/","url":"https:\/\/cxblog.com\/author\/candidoferreira\/","name":"C\u00e2ndido Ferreira, Author at CXBlog","isPartOf":{"@id":"https:\/\/cxblog.com\/pt-pt\/#website"},"breadcrumb":{"@id":"https:\/\/cxblog.com\/author\/candidoferreira\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cxblog.com\/author\/candidoferreira\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/cxblog.com\/author\/candidoferreira\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cxblog.com\/pt-pt\/"},{"@type":"ListItem","position":2,"name":"Archives for C\u00e2ndido Ferreira"}]},{"@type":"WebSite","@id":"https:\/\/cxblog.com\/pt-pt\/#website","url":"https:\/\/cxblog.com\/pt-pt\/","name":"CXBlog","description":"","publisher":{"@id":"https:\/\/cxblog.com\/pt-pt\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cxblog.com\/pt-pt\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/cxblog.com\/pt-pt\/#organization","name":"CX Blog","url":"https:\/\/cxblog.com\/pt-pt\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/","url":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png","contentUrl":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/01\/Logo-CXBlog-1.png","width":201,"height":66,"caption":"CX Blog"},"image":{"@id":"https:\/\/cxblog.com\/pt-pt\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/cea546278c13c8c4f2148b7f37bf9543","name":"C\u00e2ndido Ferreira","image":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/cxblog.com\/pt-pt\/#\/schema\/person\/image\/","url":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/candido-ferreira-autor-cxblog-96x96.jpeg","contentUrl":"https:\/\/cxblog.com\/wp-content\/uploads\/2022\/02\/candido-ferreira-autor-cxblog-96x96.jpeg","caption":"C\u00e2ndido Ferreira"},"description":"Senior Manager | BPO &amp; Contact Center Unit @ ManpowerGroup - Senior Manager, Head of Contact Center &amp; BPO Business Unit, com 22 anos de experi\u00eancia na defini\u00e7\u00e3o, implementa\u00e7\u00e3o, gest\u00e3o e consultoria de Contact e Service Centers para os v\u00e1rios setores de atividades. 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