One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Agustí Molías
CEO @
The Client Group
España |
CEO de The Client Group, Molías es ante todo emprendedor como forma de vida profesional. Toda su carrera ha girado en torno al sector de la relación con el cliente, hasta que en 2007 decide fundar Contact Center Institute, con el objetivo de transformar la gestión de los equipos, seguida de CLICC en 2008 y de Smartcex en 2015. Su alto conocimiento de la industria del Contact Center le ha llevado a participar en numerosos medios, conferencias y eventos, así como a dirigir el Customer Experience Program de EADA.
En la actualidad es además miembro de la Junta Directiva de la AEERC, así como Embajador en España y miembro de la European Customer Experience Organization (ECXO).
Posts from Agustí Molías
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
