Authors

Agustí Molías

CEO @ The Cliente Group

ES

Ana Buxó Secretaria General @ Asociación CEX ES
Ana Rita Simões Operations Director @ Allianz Partners PT
André Santos Managing Director @ GoContact ES | PT
Antonio Diaz Director Geneal & Director Innovación Spain&Latam Intelcia @ E-voluciona | Intelcia ES
Andreia Sousa Sales Manager | Service Center & BPO @ Manpower PT
Cândido Ferreira Senior Manager | BPO & Contact Center Unit @ ManpowerGroup PT
Carolina Sordelli Sr. Consultant- Organizational Transformation @ carolinasordelli.com EN | ES
Cláudia Serra Diretora do Serviço de Atendimento ao Cliente @ CTT PT
Cristiani Oliveira Mystery Shopping Director @ Intercampus PT
David López Pitts Director Comercial y de Marketing @ Sitel España EN | ES
David Mota Head Customer Experience @ OLX Brazil PT
Erick Portocarrero Director of Collections @ Mapfre Peru ES
Enrique Román Product Design Consultant @ Freelance EN | ES
Esmerelda Mingo CEO Spain & Latin America @ Comdata Group ES
Eva Laranjeira General Manager @ ICG PT
Fátima Costa Diretora de Outsourcing @ Adecco Portugal PT
Fernando Gallego Caceres Senior Regional Vice President Field Service, Platform & Service – Spain & Portugal at Salesforce @ Salesforce ES
Fernando Matos Partner & Co-Founder @ Closer PT
Ignacio de la Torriente Director de Experiencia de Clientes @ AEDAS Homes ES
Jorge Valero Elias Director Data & Digital Transformation @ AEDAS Homes ES
José Carlos Ribeiro President General Meeting | Director EDP Retail @ APROCS | EDP PT
José Luis Delmas Director Customer Experience, Insights and Analytics LATAM & Spain @ MADISON ES
José Luis Goytre Director del Proyecto Discatel @ AEERC ES
Juan Brun BPO and Customer Experience Expert ES
Ladislau Batalha Founder @ LAB Experience EN | PT
Laurent Etcheverry Director General @ IFAES EN | ES
Luís Ferreira Customer Operations Manager @ Worten EN | PT
Luis García Conde Director de Desarrollo de Negocio @ Madison MK EN | ES
Luís José Andrade Senior Manager | Professor & Researcher | Coacher & Speaker| Advisor PT
Manuel Alçada Managing Director @ Happy Work PT
Marcelo Díaz CEO y Fundador @ LinkSolution EN | ES
María Pérez Roldán Sales, Marketing and Communication Director @ ISGF ES
Pedro Empis Business Director @ Randstad Portugal PT
Roberto Robles Director Corporativo de Soluciones de Negocio y Tecnología @ Marktel ES
Sandra Gibert CEO Spain & LatAm INTELCIA @ Grupo Unísono ES
Sandra Matos Head of Operations @ SIBS Processos EN | PT
Rui Teixeira Country Manager & board member @ ManpowerGroup PT
Susana Vázquez Directora de Operaciones Multirriesgos @ Asitur ES
Tomás Alonso Credit Cycle and Business Assurance Director @ ORANGE ES
Vânia Delgado Managing Director @ Ucall PT
Víctor Manuel Fernández Gerente Corporativo de Televenta @ Grupo Konecta ES