One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
David Mota
Head Customer Experience @
Portugal |
Head Customer Experience @ OLX Brazil – Over the years I have understood that the most important thing are people! No matter what you say, without people, nothing happens. Every day you interact with someone in this fast pace of the digital world and we forget to be how relationships look like. So my focus will always be on treating people as individuals. What’s the point of understanding numbers if you do not understand people? We must have the right balance between people and business. Looking at someone as an individual and not just for their professional skills is a challenge that not everyone wants to have. But, I do. This is what I believe! I am a person who likes to meet new people and learn from them something new. I like challenges and not routines because I lose my creative side easily. I love to travel without destination. As areas of development, i need to develop my rational side in managing emotions, as well as further simplify the way I present an idea, thought, etc. There are no perfect candidates if you do not know what you want and need. If you start from the beginning that people are not perfect, you’ll easily gain time.
Posts from David Mota
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]