One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Esmeralda Mingo
Directora General @
España |
Experta en Comunicación y Relaciones Públicas, con orientación a clientes y KPIs, así definimos a Esmeralda Mingo, actual Directora General en Zelenza CEX y Cofundadora de la start-up Justop. Abogada de formación por la Universidad Complutense de Madrid, Esmeralda ha dirigido su camino profesional por una vía paralela, pero muy próxima a la jurisdicción: la Atención y Servicio al Cliente. Cuenta con más de 35 años de experiencia en la industria del Contac Center y del CX, donde desempeña tareas de responsabilidad operativa, financiera y de recursos humanos, así como la gestión de clientes.
Posts from Esmeralda Mingo
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
