One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Javier Cáceres Herrero
Director General y CIO @
ISGF
España |
Licenciado en ADE por la Universidad Complutense de Madrid, además, posee títulos de MBA en Executive marketing y Master en Comunity Management SEO y SEM. Tuvo su primer contacto con el Contact Center en su primer año de carrera donde compaginó sus estudios con el trabajo como teleoperador. Desde entonces su trayectoria profesional se ha desarrollado en todas las áreas de operaciones del sector del Contact Center desde la escala básica hasta altos puestos de management, lo que le ha dado una visión global y muy completa de todas áreas involucradas en la atención y la experiencia de cliente. Ha trabajado en dos multinacionales del sector gestionando operaciones nacionales e internacionales y es en el año 2010 en el que se incorpora a ISGF donde ha continuado desarrollando su carrera profesional hasta su puesto actual de director general y CIO, además de liderar el área comercial, comunicación y marketing de la compañía.
Posts from Javier Cáceres Herrero
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
