One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
José Luis Delmas
Director Customer Experience, Insights and Analytics LATAM & Spain @
MADISON
España |
En la actualidad director Customer Experience, Insights and Analytics LATAM & Spain en MADISON, responsable de operaciones y del desarrollo de la empresa en LATAM Y EU. José Luis es Diplomado en Estadística por la Universidad Complutense de Madrid, miembro activo de ESOMAR (Sociedad Europea de Opinión e Investigación de Mercados), con más de 25 años de trayectoria en el sector de la investigación. Especializado en el diseño y coordinación de estudios e investigaciones multidisciplinares y multinacionales, gestión de proyectos y equipos de trabajo. Así como en la búsqueda y adecuación de metodologías novedosas (Agile, Design Thinking,) en el ámbito de la investigación.
También cuenta con experiencia docente en el Máster “La investigación de mercados. Herramientas básicas”. Universidad Politécnica. Escuela de Montes-, 2010 y varias publicaciones entre las que destacan “Informe Vivienda”. Publicado por Saint Gobain. Placo
“El mercado europeo de productos de ahorro a largo plazo para los hogares”. Revista de Bolsa y mercados españoles. BME Consulting y fondo social europeo”.
Posts from José Luis Delmas
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
