One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
María Eugenia Aguirre
Directora @
México |
Directora @ IMT – Licenciada en Ciencias de la Comunicación, con Posgrado en Mercadotecnia.
Es directora general del Instituto Mexicano de Teleservicios (IMT) y de la Revista ContactForum.
Es presidenta y Fundadora del Consejo para la Competitividad de la Industria de Centros de Contacto y Relacionamiento (CompetiCER); es Vicepresidenta del capítulo de Contact Centers de CANIETI. Miembro fundador de la Alianza Latinoamericana de Organizaciones para la Interacción con Clientes (ALOIC), Vicepresidenta de AMMJE MEGALOPOLIS.
Tiene una amplia trayectoria como oradora en Congresos y Seminarios a nivel nacional e internacional, en Contact Centers / BPOs, Estrategias de Contacto con Clientes, entre otros.
Ha recibido diversos reconocimientos como el: International Teleservices Champion Award, por la ATA (American Teleservices Association), ahora PACE, y en el 2010 fue galardonada en el Salón de la Fama por la Asociación Mexicana de Mercadotecnia Directa.
Desde hace más de 30 años, ha sido promotora de impulsar la profesionalización y competitividad de la industria mexicana de Relacionamiento con Clientes.
Posts from María Eugenia Aguirre
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
