One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Miguel Matey
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España |
Licenciado en Ciencias Económicas y Empresariales por la UCM y MBA por el Instituto de Empresa, es miembro de la Junta Directiva de la AEERC (Asociación Española de Expertos en Relación con Clientes). Cuenta con una dilatada trayectoria internacional de más de 20 años en empresas del sector de los Contact Center, la Transformación Digital y BPO (Business Process Outsourcing), donde ocupó puestos de Dirección General y Regionales en los mercados de EMEA, LATAM, US y Caribe para Atento, y durante 5 años fue integrante de su Board Global. Durante más de 10 años residió fuera de España impulsando el negocio de la multinacional del Contact Center/BPO en EMEA, LATAM y US.
Desde enero de 2019 es CEO de Emergia. Miguel lidera la expansión internacional de la Compañía, y el impulso de un portafolio de soluciones integrales de negocio; eficientes, enfocadas en el incremento de las ventas y la mejora del Cx, impactando en las diferentes interacciones a lo largo del customer journey del cliente con las marcas.
Posts from Miguel Matey
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
