One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Pedro Rodríguez Swanson
Chief Revenue Officer @
Conectys
España |
Ejecutivo experto en el diseño de soluciones CX y en el liderazgo de equipos comerciales de alto rendimiento. Pedro cuenta con más de 20 años de trayectoria en el mercado BPO y Contact Center internacional, donde ha liderado equipos tanto en operaciones como en comercial, ostentado cargos de alta dirección, en algunas de las empresas más reconocidas del mercado BPO global.
Publicista de formación por la Universidad Complutense de Madrid, Pedro combina su extenso conocimiento operativo con su pasión por las nuevas tecnologías y data analytics, para simplificar situaciones complejas y ofrecer servicios de atención al cliente altamente customizados para empresas emergentes y algunas de las marcas más prestigiosas del planeta.
Posts from Pedro Rodríguez Swanson
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]