One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Rui Santos
General Manager @
Portugal |
General Manager @ InPar – Partner da InPar – In Partnership Business Consulting (Desde 2008) Presidente da AproCS – Associação de Profissionais de Customer Service (Desde 2007) Senior Executive Advisor na IDC Portugal de Customer Omni-Experience Management Keynote Speaker frequente em Conferências e Seminários realizados em Portugal e no Estrangeiro, por organizações como a APCC, Frost & Sullivan, IDC, IFE, IQPC e Jacob Fleming Colaboração pontual como Docente Convidado na Universidade Católica de Lisboa, ISCTE-IUL , Universidade Nova de Lisboa, LISS – Lusófona Information
System School, UAL Business School, Universidade Europeia e ISEG Diretor de Serviço a Clientes TMN (1990-1998), Grupo Oni (1998-2002) e Portugal Telecom (2002-2007) Pós-Graduado em Marketing pelo ISCTE-IUL Pós-Graduado em Gestão pelo INSEAD/Fontainbleu Licenciado em Engenharia pelo IST Estudante de Arte e Design na Escola de Artes António Arroio
Posts from Rui Santos
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
