One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Santiago Muñoz-Chápuli
Presidente Ejecutivo @
España |
Presidente Ejecutivo @ ON Soluciones – Profesional experto en dirección de operaciones y servicio al cliente, con un amplio background en consultoría de negocio y gestión de proyectos. Cuenta con amplios conocimientos y experiencia de gestión en equipos de servicio al cliente en el sector de telecomunicaciones, seguridad, empresas de servicios y entornos de gestión de clientes. Y es considerado especialista en Gestión del Cambio en entornos complejos y de rápido cambio.
Ha ejercicio de Director de Atención al Cliente y Operaciones en Airtel, Vía Digital, Madritel y Prosegur. Ha sido Gerente de Desarrollo de Negocio en PwC Consulting, y desde 2008 es socio fundador de ON Soluciones, consultoría especializada en Diseño, Construcción, Diagnóstico y Mejora de Operaciones.
Ingeniero Superior de Telecomunicaciones por la UPC. EMBA por el IESE. Certificado IC-A.
Posts from Santiago Muñoz-Chápuli
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
