One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Xavier Vidal Naval
Founder & CEO @
ADI Consulting
España |
Ejecutivo con más de 20 años de experiencia en el sector del Contact Center, Xavier Vidal ha desarrollado una sólida trayectoria en operaciones, estrategia y transformación de servicios de atención al cliente. Ingeniero de Telecomunicaciones por la UPC, ha complementado su formación con el Programa para Directores Propietarios (PDP) en ESADE y el Programa de Alta Dirección de Empresas (PADE) en IESE, integrando una visión analítica con sólidas capacidades de gestión y liderazgo empresarial. Tras una extensa trayectoria en el sector de las telecomunicaciones, donde trabajó con los principales actores del ecosistema de atención al cliente, fundó en 2011 ADI Consulting, firma de consultoría estratégica y operativa 100 % especializada en Contact Centers. Desde allí lidera proyectos de transformación enfocados en eficiencia operativa, excelencia en el servicio y mejora continua, combinando experiencia con una clara orientación a resultados. Xavier Vidal está comprometido con generar un impacto positivo y sostenible en todos los stakeholders de ADI Consulting: equipo, clientes y sociedad.
Posts from Xavier Vidal Naval
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
