- By Cláudia Serra
- | 7 September, 2022
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
André Santos
Managing Director @
Portugal |
Managing Director @ GoContact – Antonio André Santos, Gestor e Ingeniero Industrial de formación (ISCTE – Instituto Universitário de Lisboa) con un marcado ADN en consultoría operacional de Contact Centers, es el actual Managing Director de GoContact en España.
Con casi 20 años de bagaje y experiencia en la industria de los Contact Centers, ha desarrollado varios roles a lo largo de su trayectoria, lo que le ha permitido crearse un perfil 360ª en la visión de este mundo.
Actualmente, dirige GoContact España y mantiene y garantiza una gestión ibérica de los equipos CSM (Customer Successes Management) de GoContact Portugal y España.
Posts from André Santos
- By Carolina Sordelli
- | 24 August, 2022
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
- By Ladislau Batalha
- | 20 July, 2022
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
- By Carolina Sordelli
- | 5 May, 2022
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
- By Eduardo Matos
- | 14 January, 2022
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
- By Luís Ferreira
- | 26 November, 2021
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
- By Carlos Gonçalves
- | 20 August, 2021
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
- By David López Pitts
- | 18 August, 2021
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
- By Ladislau Batalha
- | 29 July, 2021
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
- By Luis García Conde
- | 28 July, 2021
At the end of the 19th century, the Polish ophthalmologist Ludwik Lejzer Zamenhof published the basis for a new language, an illusion of Babel […]
- By Eduardo Matos
- | 18 February, 2021
About a year ago we discussed to exhaustion what needed to be done to put people working from home, how the distribution of calls/activities […]
