One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
André Santos
Senior Vice President Sales Latam & Global CSM @
Portugal |
Antonio André Santos, Gestor e Ingeniero Industrial de formación (ISCTE – Instituto Universitário de Lisboa) con formación en Customer service y marcado ADN en consultoría operacional de Contact Centers, es Senior Vice President Sales Latam & Global CSM en GoContact. Con 20 años de bagaje y experiencia en la industria de los Contact Centers, ha desarrollado varios roles a lo largo de su trayectoria, lo que le ha permitido crearse un perfil 360ª en la visión de este mundo. Actualmente, gestiona la parte de ventas del mercado latinoamericano y mantiene y garantiza una gestión global de los equipos CSM (Customer Successes Management).
Posts from André Santos
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
