- By Ladislau Batalha
- | 29 August, 2023
One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
André Santos
Senior Vice President Sales Latam & Global CSM @
Portugal |
Antonio André Santos, Gestor e Ingeniero Industrial de formación (ISCTE – Instituto Universitário de Lisboa) con formación en Customer service y marcado ADN en consultoría operacional de Contact Centers, es Senior Vice President Sales Latam & Global CSM en GoContact. Con 20 años de bagaje y experiencia en la industria de los Contact Centers, ha desarrollado varios roles a lo largo de su trayectoria, lo que le ha permitido crearse un perfil 360ª en la visión de este mundo. Actualmente, gestiona la parte de ventas del mercado latinoamericano y mantiene y garantiza una gestión global de los equipos CSM (Customer Successes Management).
Posts from André Santos
- By Carolina Sordelli
- | 23 June, 2023
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
- By Cláudia Serra
- | 7 September, 2022
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
- By Carolina Sordelli
- | 24 August, 2022
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
- By Ladislau Batalha
- | 20 July, 2022
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
- By Carolina Sordelli
- | 5 May, 2022
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
- By Eduardo Matos
- | 14 January, 2022
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
- By Luís Ferreira
- | 26 November, 2021
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
- By Carlos Gonçalves
- | 20 August, 2021
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
- By David López Pitts
- | 18 August, 2021
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
- By Ladislau Batalha
- | 29 July, 2021
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
