One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Antonio Diaz
CEO @
España |
Con más de 20 años de experiencia en el asesoramiento, implantación y en la operación de soluciones de negocio para distintos sectores de actividad y ámbitos geográficos. Antonio Díaz inició su carrera profesional en el ámbito de la consultoría de Negocio y digital en INDRA. Desde el año 2008 desarrolla su actividad en el grupo INTELCIA, donde forma parte del comité de dirección para la región de Spain & Latam, como Director de Innovación y Director General de E-voluciona by Intelcia, marca que fue creada en el 2015 para generar valor a las compañías en su modelo de operación, transformación y relación con clientes.
“Considero que no es la tecnología lo que diferencia unas empresas de otras, sino el uso que hagamos de ella para poner al cliente en el centro”
Posts from Antonio Diaz
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
