- By Ladislau Batalha
- | 29 August, 2023
One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Contxi Fajardo
CEO @
Bee Calling
España |
Diplomada en Ciencias Empresariales, inició su carrera profesional en el área comercial en el sector de la iluminación para después dar el salto a la industria del Contact Center.
El iniciar la empresa desde cero le ha permitido formar parte de los diferentes departamentos, y desempeñar diferentes roles y funciones a lo largo de su trayectoria.
Cuenta con más de 14 años de experiencia en el sector del Contact Center, su conocimiento en el área comercial y de operaciones le proporciona una visión estratégica de la industria de CX, lo que le ha permitido crear equipos orientados a la mejora de experiencia de sus clientes.
Posts from Contxi Fajardo
- By Carolina Sordelli
- | 23 June, 2023
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
- By Cláudia Serra
- | 7 September, 2022
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
- By Carolina Sordelli
- | 24 August, 2022
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
- By Ladislau Batalha
- | 20 July, 2022
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
- By Carolina Sordelli
- | 5 May, 2022
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
- By Eduardo Matos
- | 14 January, 2022
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
- By Luís Ferreira
- | 26 November, 2021
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
- By Carlos Gonçalves
- | 20 August, 2021
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
- By David López Pitts
- | 18 August, 2021
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
- By Ladislau Batalha
- | 29 July, 2021
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
