One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Contxi Fajardo
CEO @
Bee Calling
España |
Diplomada en Ciencias Empresariales, inició su carrera profesional en el área comercial en el sector de la iluminación para después dar el salto a la industria del Contact Center.
El iniciar la empresa desde cero le ha permitido formar parte de los diferentes departamentos, y desempeñar diferentes roles y funciones a lo largo de su trayectoria.
Cuenta con más de 14 años de experiencia en el sector del Contact Center, su conocimiento en el área comercial y de operaciones le proporciona una visión estratégica de la industria de CX, lo que le ha permitido crear equipos orientados a la mejora de experiencia de sus clientes.
Posts from Contxi Fajardo
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
