One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Fernando Gallego Caceres
Senior Regional Vice President Field Service, Platform & Service – Spain & Portugal @
España |
Senior Regional Vice President Field Service, Platform & Service – Spain & Portugal @ Salesforce – Más de 20 años en el área de Servicio al Cliente, incluidos BPO, centros de contacto, proveedores de telefonía, procesamiento de lenguaje natural y asistentes virtuales.
Trabajando en Salesforce Service Cloud desde hace más de 5 años.
Fernando lidera Service Cloud en Iberia, Italia y Suiza, ayudando a los
clientes más importantes de los diferentes sectores del mercado a mejorar
su Servicio al Cliente con la Transformación Digital.
Apasionado por transformar empresas con tecnología innovadora y ayudar a las empresas a crear un mundo mejor. Gallego tiene una licenciatura en Economía y Administración de Empresas de la UAM en España y es profesor asociado en EAE Business School. También apoya a varias ONG desde que era estudiante, devolver a la sociedad esa parte buena que a él le ha ofrecido es parte de su ADN.
Posts from Fernando Gallego Caceres
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
