One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Jorge Pires
Diretor da CCP @
Portugal |
Diretor da CCP @ Confederação do Comércio e Serviços – Economista, natural de Lisboa. Experiência profissional de 40 anos nas áreas de Consultoria, Auditoria e Gestão de Empresas e Projetos. Ligação ao setor dos Contact Centers desde 1996, foi responsável pela gestão operacional de grandes projetos nas áreas de Telecomunicações, Seguros e Serviços Públicos em Lisboa, Porto, Évora e Castelo branco. Desde dezembro de 2015 Secretário Geral da APCC – Associação Portuguesa de Contact Centers e atualmente Diretor da CCP – Confederação do Comércio e Serviços. Foi com o maior agrado que aceitei o convite para participar neste blog que espero se constitua como um marco na valorização e dignificação de uma atividade de interesse relevante para a economia nacional.
Posts from Jorge Pires
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
