One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Nicolás Zavala Cendra
Senior Vice President Collections EMEA – Practice Lead @
Teleperformance
España |
Licenciado en marketing en ESIC, un post-graduado en finanzas por la UC Berkeley USA y Programa de dirección General (PDG) del IESE en 2022. Zavala tiene más de 18 años de experiencia de relación con clientes en distintos sectores y desde distintos puestos. Comenzó como emprendedor de su propia compañía de Recobro y Recuperaciones de deuda en el 2009. En sus últimos 10 años ha estado trabajando en los Contact Center / BPO’s, primero en Konecta y actualmente en Teleperformance, liderando como responsable la línea de negocio de Collections en EMEA. Muy enfocado al cliente, en entender las necesidades sus necesidades y ofrecer un modelo tecnológico y humano que se ajuste a las necesidades de mercado internacional y nacional.
Posts from Nicolás Zavala Cendra
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
