- By Cláudia Serra
- | 7 September, 2022
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Nicolás Zavala Cendra
Senior Vice President Collections EMEA – Practice Lead @
Teleperformance
España |
Licenciado en Gestión Comercial y Marketing por ESIC y con un post-graduado en finanzas por la UC Berkeley USA. Zavala comenzó su camino profesional en el sector automovilístico, primero en una firma de coche en sede alemana para continuar en la misma firma en el mercado español.
Con gran inquietud en el emprendimiento, dió un giro en su camino y salto al mundo de las finanzas, en el que ha estado como co-fundador liderando una start up de recobro durante 5 años hasta 2014. Desde entonces, está en el sector del Contact Center & BPO.
Posts from Nicolás Zavala Cendra
- By Carolina Sordelli
- | 24 August, 2022
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
- By Ladislau Batalha
- | 20 July, 2022
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
- By Carolina Sordelli
- | 5 May, 2022
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
- By Eduardo Matos
- | 14 January, 2022
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
- By Luís Ferreira
- | 26 November, 2021
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
- By Carlos Gonçalves
- | 20 August, 2021
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
- By David López Pitts
- | 18 August, 2021
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
- By Ladislau Batalha
- | 29 July, 2021
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
- By Luis García Conde
- | 28 July, 2021
At the end of the 19th century, the Polish ophthalmologist Ludwik Lejzer Zamenhof published the basis for a new language, an illusion of Babel […]
- By Eduardo Matos
- | 18 February, 2021
About a year ago we discussed to exhaustion what needed to be done to put people working from home, how the distribution of calls/activities […]
