One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Raquel Carnicero
Directora de Contact Center @
Grupo Empresarial Inmark
Tras licenciarse como Ingeniero Agrónomo, por la Universidad Politécnica de Madrid, Raquel decidió paliar su curiosidad por la tecnología, lo que la llevó a matricularse en un máster de programación y, posteriormente a estudiar Informática por la UNED.
Hace casi 20 años que Raquel llegó al sector del Contact Center, en este tiempo ha desarrollado diversos roles en varias compañías, lo que le ha dado la experiencia y conocimiento que hoy le han llevado gestiona operaciones en 5 países.
Posts from Raquel Carnicero
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]
