One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness […]
Roberto Robles
Gerente General de Interactivo Contact Center @
España |
Gerente General de Interactivo Contact Center @ Interactivo Contact Center – Ingeniero técnico de Telecomunicaciones, cuenta con una trayectoria profesional de más de 24 años de experiencia en áreas como; tecnología, desarrollo de negocio y consultoría, transformación digital y soluciones de negocio digitales, llevados a diversos sectores entre los que destaca el Contact Centers, BPO y Telecos. En estos años, ha desarrollado proyectos de expansión internacional, lo que le ha permitido crear una visión totalmente multicultural. Entre las facetas de Robles destaca la de docente, la cual ejerce activamente en el ESIC dónde imparte clases en varios Masters dirigidos a la Customer experience y la tecnología. Actualmente es el Gerente General de Interactivo Contact Center en Colombia.
Posts from Roberto Robles
When we want to transform the culture of an organization, much is said about how we transform behaviors. This makes sense because behaviors are […]
(26) Claudia Serra – Are internalization processes out of fashion? – YouTube […]
Attracting and motivating employees is one of HR’s major challenges. Although it is certainly not an easy challenge, this approach can help you succeed: […]
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, […]
In marketing, the churn rate or cancellation rate is the percentage of customers who cancel service after a certain period. In the transformation of a […]
Statistics published by Eurostat tell us that 50% of Portuguese companies already have a presence on social networks, and we have seen these numbers […]
I recently read that adverbs are one of the most common classes of words we say in our lives, and that the most used […]
A couple of days ago I needed to schedule a doctors’ appointment, so I called my hospital. As usual, the called was picked up […]
Back in 2007, the term “hyperconnectivity” emerged to refer to the widespread and regular use of internet-connected devices. Looking back, we probably could not […]
Have you heard of Boreout? No, this is not a typo. It’s not Burnout, it’s really Boreout. It was the consultants Rothlin and Werder […]