The connection between Future Readiness and Generative AI
One of the concepts that has been catching and holding my attention in recent years is Future Readiness. Future Readiness refers to the readiness of an organization or individual to…
Ladislau Batalha: “Customer Centricity is not a trend, it is a necessity”
Ladislau Batalha: We spoke with Ladislau Batalha, founder of Lab Experience and blogger at CX Blog. Ladislau is recognized as passionate about the sector, in which he has been working…
Have you heard of Boreout?
Have you heard of Boreout? No, this is not a typo. It's not Burnout, it's really Boreout. It was the consultants Rothlin and Werder who, in their book "Diagnosis: Boreout",…
