Operations Director @ Allianz Partners – Although as a child, as a result of series such as “Poirot”, “Crime, She Said”, I always dreamed of a career connected to Justice, my path veered towards the Commercial area, especially in Contact Centers, one of my passions. I graduated in Law, and started as an operator while still in College. I have been working in the Contact Centers sector since 2002, and I have dedicated myself to defending the Telephone Channel as a fundamental part of the business. I hope to be a worthy ambassador for the CX Blog!
Durante muitos anos andámos preocupados em formar as nossas equipas em todas as componentes técnicas: técnicas de atendimento, técnicas de apresentação, técnicas de venda, […]
Ao longo da última década, muitas são as empresas que têm externalizado atividades: desde o atendimento a clientes, passando pelo suporte informático, até aos […]
Num Contact Center, o Outbound é sempre o menos apetecível ou até rejeitado pelos vários atores: Os operadores – É frequente começarmos a ouvir […]
Este website utiliza cookies para melhorar a sua experiência. Ao navegar está a concordar com a sua utilização. Saber MaisAceitar
Manage consent
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.