Autores

Ana Buxó Secretaria General @ Asociación CEX ES
Ana Rita Simões Operations Director @ Allianz Partners PT
André Santos Managing Director @ GoContact ES | PT
Antonio Diaz Director Geneal & Director Innovación Spain&Latam Intelcia @ E-voluciona | Intelcia ES
Andreia Sousa Sales Manager | Service Center & BPO @ Manpower PT
Cândido Ferreira Senior Manager | BPO & Contact Center Unit @ ManpowerGroup PT
Carolina Sordelli Sr. Consultant- Organizational Transformation @ carolinasordelli.com EN | ES
Cláudia Serra Diretora do Serviço de Atendimento ao Cliente @ CTT PT
Cristiani Oliveira Mystery Shopping Director @ Intercampus PT
David López Pitts Director Comercial y de Marketing @ Sitel España EN | ES
David Mota Head Customer Experience @ OLX Brazil PT
Enrique Román Product Design Consultant @ Freelance EN | ES
Esmerelda Mingo CEO Spain & Latin America @ Comdata Group ES
Eva Laranjeira General Manager @ ICG PT
Fátima Costa Diretora de Outsourcing @ Adecco Portugal PT
Fernando Gallego Caceres Senior Regional Vice President Field Service, Platform & Service – Spain & Portugal at Salesforce @ Salesforce ES
Fernando Matos Partner & Co-Founder @ Closer PT
Jorge Valero Elias Director Data & Digital Transformation @ AEDAS Homes ES
José Carlos Ribeiro Presidente Assembleia Geral | Diretor Retalho EDP @ APROCS | EDP PT
José Luis Goytre Director del Proyecto Discatel @ AEERC ES
Ladislau Batalha Founder @ LAB Experience EN | PT
Laurent Etcheverry Director General @ IFAES EN | ES
Luís Ferreira Customer Operations Manager @ Worten EN | PT
Luis García Conde Director de Desarrollo de Negocio @ Madison MK EN | ES
Manuel Alçada Managing Director @ Happy Work PT
Marcelo Díaz CEO y Fundador @ LinkSolution EN | ES
Nuno Margarido Managing Director @ Ventask PT
Óscar Luis Marruenda Responsable de Contact Center @ Clínica Baviera ES
Raquel Serradilla Strategic Partnerships – Espanhã @ Palantir Technologies ES | PT
Roberto Robles Director Corporativo de Soluciones de Negocio y Tecnología @ Marktel ES
Rui Santos General Manager @ InPar PT
Rui Teixeira Country Manager & board member @ ManpowerGroup PT
Sandra Gibert CEO Spain & LatAm INTELCIA @ Grupo Unísono ES
Sandra Matos Head of Operations @ SIBS Processos EN | PT
Susana Vázquez Directora de Operaciones Multirriesgos @ Asitur ES
Tomás Alonso Gestor de Ciclo de Crédito e de Garantia de Negócios @ ORANGE ES
Vânia Delgado Managing Director @ Ucall PT
Víctor Manuel Fernández Gerente Corporativo de Televenta @ Grupo Konecta ES