Ladislau Batalha

Founder of LAB Experience @
LAB Experience
Portugal |

Founder of LAB Experience @ LAB Experience – Ladislau Álvares Batalha is the founder and Managing Director at LAB Experience. He is Senior executive with a 20+ solid international career developed in multinational companies, with significant achievements working in Customer Experience, Customer Relationship Management, Customer Care and Remote Sales (Telemarketing, Websales and Service to Sales). Entrepreneurial, proactive, creative and result-oriented with a long history of success in restructuring initiatives, building customer care support systems and processing optimization, conducted in Europe, the Middle East and South America. Considerable experience working in global and multicultural environments. Significant and relevant experience across several industries: Telecom, Banks, Insurance, Retail, Hospitality and Fintech. Extensive experience driving and implementing selfcare and automation strategies (chat, mail, site, IVR, smartphones) at Etisalat, T-Mobile International, ZON, Vodafone, Nextel and Teleperformance. Several individual and services awards in different categories and countries. Highlighting the World’s Best Sales Service and the Best Customer Service in Europe and the World and Industry Champion in Brazil and Portugal by the ContactCenterWorld Association.

Postagens de Ladislau Batalha

Em situações normais ninguém tem gosto em ligar para os contact centers. As pessoas tem vidas preenchidas e um monte de prioridades onde gastar o […]