Autores

Agustí Molías CEO @ The Cliente Group ES
Alejandro González Bedoya Director General @ Stream Mobile y Ada360 Consulting Services ES
Ana Buxó Secretaria General @ Asociación CEX ES
Ana Rita Simões Operations Director @ Allianz Partners PT
André Santos Senior Vice President Sales Latam & Global CSM @ GoContact ES | PT
Antonio Diaz Director Geneal & Director Innovación Spain&Latam Intelcia @ E-voluciona | Intelcia ES
Andreia Sousa Sales Manager | Service Center & BPO @ Manpower PT
Cândido Ferreira Senior Manager | BPO & Contact Center Unit @ ManpowerGroup PT
Carolina Sordelli Sr. Consultant- Organizational Transformation @ carolinasordelli.com EN | ES
Cláudia Serra Diretora do Serviço de Atendimento ao Cliente @ CTT PT
Contxi Fajardo CEO @ Bee Calling ES
Cristina Cañal Consultora independiente ES
Cristiani Oliveira Mystery Shopping Director @ Intercampus PT
Cristina Ribeiro Senior Sales & Business Development Lead @ Manpower TBO PT
David Mota Head Customer Experience @ OLX Brazil PT
Erick Portocarrero Director de Cobranzas @ Mapfre Perú ES
Encarna Calvo Directora del Centro de Excelencia @ Equifax España ES
Enrique Román Product Design Consultant @ Freelance EN | ES
Esmeralda Mingo Directora General @ Zelenza CEX ES
Eva Laranjeira General Manager @ ICG PT
Fátima Costa Diretora de Outsourcing @ Adecco Portugal PT
Fernando Gallego Caceres Senior Regional Vice President Field Service, Platform & Service – Spain & Portugal at Salesforce @ Salesforce ES
Fernando Matos Partner & Co-Founder @ Closer PT
Gema Marín Urueña VP Operations @ Foundever en España ES
José Carlos Ribeiro Presidente Junta General de Accionistas | Director de EDP Retail @ APROCS | EDP PT
José Luis Delmas Director Customer Experience, Insights y Analytics LATAM & Spain @ MADISON ES
José Luis Goytre Director del Proyecto Discatel @ AEERC ES
Juan Brun Global Accounts Executive @ Chubb ES
Juanjo Fernández Socio fundador @ GW ES
Ladislau Batalha Founder @ LAB Experience EN | PT
Laurent Etcheverry Director General @ IFAES EN | ES
Luís Ferreira Customer Operations Manager @ Worten EN | PT
Luís José Andrade Senior Manager | Professor & Researcher | Coacher & Speaker| Advisor PT
Manuel Alçada Managing Director @ Happy Work PT
Marcelo Díaz CEO y Fundador @ LinkSolution EN | ES
María Pérez Roldán Directora comercial, marketing y comunicación @ ISGF ES
Marina Gilabert Consultant y Europe Branch Manager @ Mutta ES
Nicolás Zavala Cendra Senior Vice President Collections EMEA – Practice Lead @ Teleperformance ES
Nuno Margarido Managing Director @ Ventask PT
Óscar Luis Marruenda Responsable de Contact Center @ Clínica Baviera ES
Pedro Rodríguez Swanson Vice President of Sales & Customer Success @ IGT Solutions ES
Raquel Carnicero Directora de Contact Center @ Grupo Empresarial Inmark ES
Roberto Robles Gerente General de Interactivo Contact Center @ Marktel ES
Rui Pinto Responsable de Ventas y Canales de Distribución @ Keepwells PT
Rui Santos General Manager @ InPar PT
Rui Teixeira Country Manager & board member @ ManpowerGroup PT
Sandra Gibert CEO @ Intelcia Spain & Latam ES
Sandra Matos Head of Operations @ SIBS Processos EN | PT
Susana Sánchez Directora General @ ILUNION Contact Center BPO ES
Susana Vázquez Directora de Operaciones Multirriesgos @ Asitur ES
Tito Aponte Mesa Consultor especialista Contact Center y BPO ES
Vânia Delgado Managing Director @ Ucall PT